Customer Relations Officer Job at Warrigal (Oak Flats)

Customer Relations Officer

Warrigal

Location:
Australia , Oak Flats

Category:
Office Administration

Contract Type:
Not provided

Salary:

38.17 AUD / Hour

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Job Description:

The Customer Relations Officer will play a vital role in supporting our Customer Relations Team through a variety of administrative tasks. Your responsibilities will include assisting with contract preparation, managing customer inquiries, and providing occasional support at the front reception. You'll also help with database management and word processing, ensuring a smooth and efficient experience for both internal and external customers. We’re looking for someone with a friendly, solution-focused attitude who is eager to contribute to a supportive, team-oriented environment. Training and guidance will be provided to ensure you succeed in this rewarding role. This role will require occasional travel to other Warrigal locations, so flexibility and a willingness to move between sites is essential.

Job Responsibility:

Assisting with contract preparation
Managing customer inquiries
Providing occasional support at the front reception
Help with database management and word processing
Ensuring a smooth and efficient experience for both internal and external customers
Occasional travel to other Warrigal locations

Requirements:

Substantial experience in office administration
Strong customer service skills with the ability to handle inquiries professionally and efficiently
A good understanding of office and administrative processes, including data entry tasks
Excellent communication skills, both written and verbal, with the ability to engage effectively with others
A compassionate approach toward older people and their families
Ability to connect and build positive relationships with a diverse range of customers, both internally and externally
Proficient computer skills, including working knowledge of MS Office, with an understanding of computer hardware and basic troubleshooting
Capable of working independently while being an active and effective team member
Awareness of workplace health and safety (WHS), privacy, and equity principles
A valid NSW driver’s license

What we offer:

Not For Profit salary packaging benefits – pay up to $18,550 less tax per year
Career break schemes, additional purchased leave and more
Commitment to on-going professional and career development
Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
24/7 access to mental, physical, social and financial support via the LifeWorks app

Additional Information:

Job Posted:
February 23, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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