Customer Relations Officer, IKEA

IKEA

Location:
Malaysia, Kuala Lumpur

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The IKEA vision is to create a better everyday life for the many people by offering functional home furnishing products at affordable prices. This position is focused on helping customers in an engaging retail environment and driving sales growth sustainably. Emphasis is placed on addressing customer needs, teamwork, individual initiative, and maintaining a secure and welcoming store.

Job Responsibility:

I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business
Ensuring my workspace is effectively equipped and ready for customer engagement
Resolving customer complaints positively and effectively
Making the buying process as easy as possible for customers
Listening to customers and applying informed solutions and knowledge of IKEA products
Empowered to solve customer complaints within my level of authority
Helping customers with IKEA product assembly and issue resolution
Recording information in relevant systems to improve shopping experiences
Ensuring a safe and secure environment at all times
Optimising customer relationships to drive sales growth and profitability
Offering alternative solutions based on customer needs
Understanding stock inventory importance
Reviewing and applying feedback to improve service
Collaborating with other store functions to enhance operation
Sharing knowledge and supporting colleagues
Taking ownership of personal development and competence improvement
Knowing the daily and weekly service targets
Executing cash handling procedures accurately
Identifying cost-effective ways to improve processes

Requirements:

Experience of working in a high volume and fast paced retail environment
Ability to prioritise and organise own work to make efficient use of time available
Experience of customer focus and customer service
Good at quickly building rapport with people from different (cultural) backgrounds
Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers)
Ability to use and take personal initiatives and to make considered decisions
Ability to work alone but also as a team player
Common sense
Attention to detail
A flexible approach/open to change
Computer literate

Additional Information:

Job Posted:
September 24, 2025

Expiration:
October 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Relations Officer

IKEA

Location:Malaysia, Kuala Lumpur

Category:Customer Service

Contract Type:Not provided