Customer Relations Officer Job at IKEA (Pasay City)

Customer Relations Officer

CRO is responsible for managing and resolving all passenger concerns and service...

Location

Salary:

Not provided

Nile Air

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, tourism and hospitality or related field
Minimum 1-2 years of experience in an airline reservation system / sales / customer service
Advanced in GDS (Amadeus), Microsoft Office, SMS gateway systems
Can work under pressure and on shift-bases
Knowledge in customer service and sales
Good knowledge of aviation products and technicalities
Compensation Policy Knowledge
Fluent in English (Written / Spoken)
Exceptional Communication skills
Conflict Resolution & Problem-solving skills

Job Responsibility

Communicates with commercial (planning & Revenue Management) teams to be updated regarding cancelled, rescheduled, or delayed flights
Processes compensation for passengers whose luggage is broken or lost, or whose flight has been changed from business class to economy class and ensuring all passenger problems are resolved efficiently and according to company policy
Generates and sends immediate SMS notifications to affected passengers regarding cancelled, delayed, or updated flight status, ensuring accurate information is delivered and maintaining high levels of customer satisfaction
Drafts and sends official email communications with detailed information about affected flights, including rebooking options, rights, and compensation procedures
Checks current flight status on the reservation system and verify all information accuracy against operational updates before sending messages
Logs all passenger complaints, issues, and resolution steps in the dedicated Customer Relationship Management (CRM) system
Calculates, obtains approval for, and coordinates with the Treasury Management Team for the timely payout of compensation claims (downgrades, baggage claims)
Liaises with the Lost and Found for baggage status and the Revenue Management Team for fare difference calculations
Prepares periodic reports for the Reservation Manager on communication effectiveness, common customer issues, and resolution efficiency

Fulltime

Customer Relations Officer

The Customer Relations Officer will play a vital role in supporting our Customer...

Location

Australia , Oak Flats

Salary:

38.17 AUD / Hour

Warrigal

Expiration Date

Until further notice

Requirements

Substantial experience in office administration
Strong customer service skills with the ability to handle inquiries professionally and efficiently
A good understanding of office and administrative processes, including data entry tasks
Excellent communication skills, both written and verbal, with the ability to engage effectively with others
A compassionate approach toward older people and their families
Ability to connect and build positive relationships with a diverse range of customers, both internally and externally
Proficient computer skills, including working knowledge of MS Office, with an understanding of computer hardware and basic troubleshooting
Capable of working independently while being an active and effective team member
Awareness of workplace health and safety (WHS), privacy, and equity principles
A valid NSW driver’s license

Job Responsibility

Assisting with contract preparation
Managing customer inquiries
Providing occasional support at the front reception
Help with database management and word processing
Ensuring a smooth and efficient experience for both internal and external customers
Occasional travel to other Warrigal locations

What we offer

Not For Profit salary packaging benefits – pay up to $18,550 less tax per year
Career break schemes, additional purchased leave and more
Commitment to on-going professional and career development
Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
24/7 access to mental, physical, social and financial support via the LifeWorks app

Fulltime

Customer Relations Officer, Shopping Experience

Reporting to the Shopping Experience Manager, you will be the liaison officer to...

Location

Singapore , Singapore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

strong communication and interpersonal skills with passion for children and people
committed and motivated team player, who is also able to work independently
able to cope with stress and able to provide solutions for customers and operational issues
good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

Job Responsibility

Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers
Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables
Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery
Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store
Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience
You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job
You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required

Parttime

Customer Relations Officer – Complaints

Join Barclays as a Customer Relations Officer – Complaints, where you’ll begin b...

Location

United Kingdom , Northampton

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in customer service (internal or external)
Ability to manage a high volume of customer queries without compromising quality
Excellent communication skills, both written and verbal, with the ability to tailor your message
Solid PC skills, including proficiency in Microsoft Office
Be comfortable in handling customer complaints with professionalism and empathy
Possess strong communication skills, both verbal and written
Work effectively under pressure to meet deadlines while maintaining high service standards
Collaborate with stakeholders to address and resolve issues
Contribute to a team-oriented environment

Job Responsibility

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
Management and maintenance of customer records and documentation to ensure accuracy
Participation in training and development initiatives to improve customer skills, knowledge, and services
Identification of industry trends and developments related to customer service to implement best practice in customer care
Execution of escalation requests to the relevant team or senior management as required in a timely manner
Execution of customer service activities through various communication channels including chat, email, and phone

Fulltime

Customer Relations Executive / Officer

An exciting opportunity has arisen for a confident and professional Customer Rel...

Location

United Kingdom , City of London

Salary:

32000.00 - 40000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Excellent communication and interpersonal skills
Confidence speaking with business owners and stakeholders
Experience in customer relations, account management, business development, community engagement, or a similar client-facing role
Strong presentation and networking abilities
A proactive and organised approach to work
The ability to build credibility and trust quickly
A full UK driving licence may be advantageous depending on location

Job Responsibility

Build relationships with local businesses and business communities
Speak with small business owners about government cyber crime initiatives
Arrange introductions and appointments with specialist cyber security advisors
Deliver presentations and information sessions to business groups and organisations
Attend networking events, exhibitions, and community business meetings
Share information and increase awareness of available support services
Maintain accurate records of business engagement activity
Represent the programme professionally at all times

What we offer

Opportunity to work on a high-profile public initiative
Varied and people-focused role
Hybrid and field-based working opportunities
Ongoing training and professional development
Supportive and collaborative team environment

Fulltime

Bilingual Customer Relations Specialist

Embrace a 3- 4 day work-from-home schedule and enjoy the vibrancy of our Downtow...

Location

Canada , Montreal

Salary:

50000.00 - 50500.00 USD / Year

Randstad

Expiration Date

July 11, 2026

Requirements

Excellent English and French communication skills
Must be able to pass a criminal background check and the government's enhanced screening process
Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
Minimum High school education required
Strong computer/multitasking skills
Previous Customer Service or Call Centre experience is required
Ability to work under pressure and be adaptable
Have status to work in Canada at the time of application
Successfully complete the enhanced government screening process

Job Responsibility

Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
Provide accurate responses to existing and new members while maintaining the highest level of customer service
Actively participate in an ongoing learning environment where you'll receive developmental opportunities

What we offer

Full time hours
Hybrid
Paid 20 days training program, followed by 2-3 weeks of mentorship
Three paid Personal days and paid vacation
Excellent benefits
Pension plan
Option to participate in the Share Ownership Program
Bonus plan based on your individual performance
Education reimbursement program $2,000 (annually)
Career advancement options

Fulltime

Front Office Guest Relations Officer

Location

China , Taipa, Macao

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of a High School or equivalent education
Reading, writing, and oral proficiency in Chinese and English
Ability to communicate in Chinese is preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours

Job Responsibility

Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
Check guests out of the hotel in accordance with procedures
make change, cash checks, exchange foreign currency, and post charges to guest accounts
Handle guest problems or complaints
Utilize the computer system in running daily reports and in blocking special requests
Perform tasks and projects as delegated by the Assistant Manager, Reception Manager or Director of Rooms

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Security Officer Customer Focused Patrol

As a Security Officer Customer Focused Patrol in Jersey City, NJ, you will serve...

Location

United States , Jersey City

Salary:

17.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Have at least 1 year of security-related experience
Customer service experience is preferred
A guard card and/or license is preferred
Comfort using a computer or tablet is preferred
Be at least 18 years of age for unarmed roles
21+ years of age for armed roles
Possess a high school diploma or equivalent
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law

Job Responsibility

Provide customer service to students, faculty, staff, and visitors by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities
Respond to incidents, disturbances, and critical situations in a calm, problem-solving manner, and document observations and actions according to site protocols
Conduct regular and random patrols throughout campus buildings, parking areas, walkways, and perimeter locations to help to deter unauthorized activity and/or identify unusual conditions
Monitor entrances, exits, and common areas, assist with access control procedures, and report suspicious activity, maintenance concerns, and/or policy violations to the appropriate personnel
Support a professional campus environment by answering questions, providing directions, and communicating clearly with students, staff, visitors, and Allied Universal leadership

What we offer

Access to our exclusive technology to view and claim additional shifts to earn more
Get paid training and access to career growth opportunities
Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance
Enjoy discounts on top brands and services through our Perks Program

Fulltime

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Customer Relations Officer

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Looking for more opportunities?

Customer Relations Officer

Customer Relations Officer

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Customer Relations Officer – Complaints

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Front Office Guest Relations Officer

Security Officer Customer Focused Patrol

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