Customer Relations Officer, IKEA

Customer Relations Officer

IKEA

Location:
Philippines, Pasay City

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Reporting to the Customer Relations Shopping Experience Manager, this role ensures a positive and joyful shopping experience for all IKEA visitors and customers by handling the daily operation of Småland, ensuring safety and cleanliness, assisting emergencies, organizing materials, and completing reports.

Job Responsibility:

Handle daily operation of Småland, the children playground
ensure good teamwork in the operation of the playroom
check and maintain safety and cleanliness of the playroom
handle emergency cases such as accidents or sudden sickness
carry out safety and evacuation procedures
make announcements through internal paging system
communicate issues regarding safety and security of the children
submit daily Småland report and record information accurately
check availability of toys and videos
organize store toys and materials
assume responsibility for other tasks and projects

Requirements:

Passion in working with children and parents
experience in working with, entertaining and creating stimulating environments for children of different ages
experience in organizing and participating recreational activities and games
added advantage if previous experience working in child daycare and/or having a first aid certification
sound understanding of individual differences in ability, personality and interest
good communication skills in both Filipino and English
ability to accept criticism and deal calmly and effectively within high-stress situations

Nice to have:

Previous experience working in child daycare
first aid certification

What we offer:

Annual leave
medical and dental
family & community leave
co-worker discount
subsidized meals in co-worker restaurant
bonus program
full training and inductions

Additional Information:

Job Posted:
November 17, 2025

Employment Type:

Parttime

Work Type:

On-site work

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