Customer Relations Officer, IKEA

IKEA

Location:
Malaysia, Petaling Jaya

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Responsibility:

You ensure check-out is effectively equipped at all times throughout the day
ready and available to help customers when needed
You have the knowledge, confidence, and desire to make customer payment easy
You know your levels of authorisation to solve payment problems when they occur and recognise when you need to escalate an issue to someone with higher authorisation
You pass on the relevant information to deal effectively and efficiently with the customer
You offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone
You use the till to accurately register products and register payment from customers according to given routines
You ensure our store is a safe and secure environment at all times for visitors and colleagues
Understanding the IKEA Concept, global solutions, tools and working methods and ensuring using the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience

Requirements:

You are able to support on weekends/public holidays
You are able to work on shifts
Good communication and interpersonal skills
You are a self-motivated team player with a desire to take on responsibility and able to work under pressure in a fast-paced environment
Energetic and physically fit
Good attention to details by being persistent, structured and accurate
Optional - customer service experience will be added advantage

Nice to have:

customer service experience

Additional Information:

Job Posted:
June 01, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Relations Officer