CrawlJobs Logo

Customer Relations Officer

https://www.ikea.com Logo

IKEA

Location Icon

Location:
Thailand , Bang Yai

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Customer Relations Officer (Easy Buying) Part time - IKEA Bang Yai

Job Responsibility:

  • I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business
  • I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences
  • I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan
  • I know our daily and weekly service targets and this drives me to improve our service delivery
  • Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer
  • I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability
  • I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer
  • Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience
  • I ensure safety guidelines are met within the Customer Relations area
  • I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required

Requirements:

  • Ability to use and take personal initiative ability to make decisions
  • Demonstrates a polite and friendly manner face-to-face customer service experience
  • Enthusiastic about work and working with others in a team
  • Experience of working in a fast-paced environment
  • Good personal disciplines
  • A flexible approach/open to change
  • Good attention to detail
  • Assertive and able to remain calm and controlled when under stressful times
  • Ability to handle several tasks at the same time
  • Computer literate

Additional Information:

Job Posted:
January 31, 2026

Expiration:
February 15, 2026

Employment Type:
Parttime
Work Type:
On-site work
Icon
IKEA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Relations Officer

Customer Relations Officer

Reporting to the Customer Relations Shopping Experience Manager, this role ensur...
Location
Location
Philippines , Pasay City
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion in working with children and parents
  • experience in working with, entertaining and creating stimulating environments for children of different ages
  • experience in organizing and participating recreational activities and games
  • added advantage if previous experience working in child daycare and/or having a first aid certification
  • sound understanding of individual differences in ability, personality and interest
  • good communication skills in both Filipino and English
  • ability to accept criticism and deal calmly and effectively within high-stress situations
Job Responsibility
Job Responsibility
  • Handle daily operation of Småland, the children playground
  • ensure good teamwork in the operation of the playroom
  • check and maintain safety and cleanliness of the playroom
  • handle emergency cases such as accidents or sudden sickness
  • carry out safety and evacuation procedures
  • make announcements through internal paging system
  • communicate issues regarding safety and security of the children
  • submit daily Småland report and record information accurately
  • check availability of toys and videos
  • organize store toys and materials
What we offer
What we offer
  • Annual leave
  • medical and dental
  • family & community leave
  • co-worker discount
  • subsidized meals in co-worker restaurant
  • bonus program
  • full training and inductions
  • Parttime
Read More
Arrow Right

Customer Relations Officer, Easy Buying

You help to build and retain a long-lasting relationship with new and existing c...
Location
Location
Singapore , Tampines
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1 to 2 years of working experience in a fast-paced customer service environment
  • Has the ability to take initiative and possess a strong sense of responsibility
  • Solution-oriented and make well-considered decisions
  • Demonstrates strong resilience and is a good team player
  • Passionate about customer service and embodies a warm and engaging personality
  • Analytical with strong interpersonal and communication skills
  • Able to commit to working on retail shifts, including weekends and public holidays
Job Responsibility
Job Responsibility
  • Provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
  • Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
  • Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
  • Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
  • Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department
  • Parttime
Read More
Arrow Right

Customer Relations Officer

Reporting to the Easy Buying Manager & Team Leader, you will help to build and r...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
  • Has the ability to take initiative and possess a strong sense of responsibility
  • Solution-oriented and make well-considered decisions
  • Demonstrates strong resilience and is a good team player
  • Passionate about customer service and embodies a warm and engaging personality
  • Analytical with strong interpersonal and communication skills
  • Able to commit to working on retail shifts, including weekends and public holidays
Job Responsibility
Job Responsibility
  • To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
  • Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
  • Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
  • Ensure the correct orders are handed over to customers at the merchandise pick-up point
  • Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
  • Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
  • Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department
  • Fulltime
Read More
Arrow Right

Customer Relations Officer

To provide a positive and joyful shopping experience for all IKEA visitors and c...
Location
Location
Malaysia , Johor Bahru
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Possesses work experience in customer handling
  • A good team player with good communication and interpersonal skills
  • Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times
  • Independent, able to use and take personal initiatives to make considered decisions
  • Able to multitask and enjoy working in a fast-paced and future-oriented retail environment
  • Be passionate about customers and act to ensure a positive shopping experience
  • Willing to work on weekends, shift hours and Public holidays.
Job Responsibility
Job Responsibility
  • Follow and adhere to cash handling procedures to ensure the security of money handling
  • Contribute to the check-out action plan and take ownership for my part in its delivery
  • Manage the fulfillment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA
  • Tally articles and orders from the Merchandise Pick-Up (“MPU”) section
  • Create an Add-On sales order for customers who want to purchase delivery/ assembly/other services after checking out
  • Print and stick sticker labels onto all articles to be delivered correctly
  • Shrink wrap articles into individual groups and sort it by Transport Service Provider (“TSP”)
  • Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery
  • Support the fulfillment of customers’ offline orders and other tasks as and when required
  • Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery
  • Parttime
Read More
Arrow Right

Guest Relations Officer

Le Cordon Bleu Dusit Culinary School is a joint venture company with its presenc...
Location
Location
Thailand
Salary
Salary:
Not provided
cordonbleu.edu Logo
Le Cordon Bleu
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum education of Vocational certificate in any discipline
  • Minimum of 1-2 years of relevant experience
  • Good communication skills both written and verbal communication both Thai and English
  • Good Interpersonal skills
  • Ability to liaise with other departments within the school
  • Proficiency in Microsoft Office programs
  • Word, Excel and Outlook
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for all guest-relations tasks with an active presence in the reception area and throughout the school
  • Welcome and greet guests upon arrival, assist during their visit, and ensure a warm farewell upon their departure
  • Collaborate closely with the Marketing team to ensure consistent and high-quality service delivery
  • Develop and maintain a thorough knowledge of the school’s courses and programs, tuition and fees, rules and regulations, and school facilities to provide accurate and detailed information to guests and students
  • Actively promotes in-house events and activities, and stays informed about special events and new course promotions to assist guests with accurate and timely information
  • Handle telephone calls and consider directing them to the appropriate personnel as needed
  • Manage the receipt and dispatch of documents and packages, ensuring they are delivered on time
  • Assist and coordinate with Student Services Officers and the Government Liaison Officer on student-related matters
  • Other assignments as assigned by supervisor
Read More
Arrow Right

Customs Invoicing Officer

The Customs Invoicing Officer is responsible for managing and overseeing the inv...
Location
Location
Salary
Salary:
Not provided
aramex.com Logo
Aramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor of Accounting, finance or any related field
  • Fresh graduate up to 1-year Experience
  • Excellent command in Microsoft offices
  • Excellent command in English
  • Team Player
  • Analytical Skills
  • Attention To Details
  • Communication Skills
  • Financial Acumen
  • Interpersonal Skills
Job Responsibility
Job Responsibility
  • Recording customs transactions and billing Customs Duty to our clients
  • Handle Customs transaction for inbound shipment by booking the customs transactions to the Origins and local customers
  • Book the customs charges that we receive from the destination
Read More
Arrow Right

Customer Relations Administrator

Temporary Customer Relations Administrator to support team for 3 months, providi...
Location
Location
United Kingdom , Newcastle Upon Tyne
Salary
Salary:
13.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a customer service or customer relations role
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and a positive attitude
  • Ability to work effectively both independently and as part of a dynamic team
  • Proficiency in using customer relationship management (CRM) software and standard office applications
Job Responsibility
Job Responsibility
  • Engaging with customers via phone, email, and chat to address inquiries and resolve issues promptly
  • Collaborate with internal teams to ensure timely receipt and sharing of information related to complaints and queries
  • Collecting feedback to help continually improve offerings
  • General administration duties when required
What we offer
What we offer
  • Supportive Environment
  • Dynamic Work Culture
  • Career Development opportunities in transport and logistics sector
  • Fulltime
Read More
Arrow Right

Guest Relation Officer

Respond to any questions from guests and follow up with guests to ensure their r...
Location
Location
China , Sanya
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Respond to guest questions and follow up to ensure satisfaction
  • Take and confirm reservations and cancellations
  • Supply guests with information regarding property amenities, services, and local areas
  • Respond to guest requests for special arrangements or services
  • Contact appropriate departments to resolve guest requests
  • Collaborate with management to develop procedures and set goals
  • Assign and ensure work tasks are completed on time and meet quality standards
  • Follow all company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear and professional language
What we offer
What we offer
  • Training and development opportunities
  • Recognition programs
  • Focus on holistic well-being
  • Part of a global team
  • Community and camaraderie with diverse co-workers
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy