Customer Relations Officer, IKEA

IKEA

Location:
Malaysia, Johor Bahru

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

To provide a positive and joyful shopping experience for all IKEA visitors and customers by practising fast, efficient and easy buying customer relations' processes. IKEA aims to create a better everyday life for the many people.

Job Responsibility:

Follow and adhere to cash handling procedures to ensure the security of money handling
Contribute to the check-out action plan and take ownership for my part in its delivery
Manage the fulfillment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA
Tally articles and orders from the Merchandise Pick-Up (“MPU”) section
Create an Add-On sales order for customers who want to purchase delivery/ assembly/other services after checking out
Print and stick sticker labels onto all articles to be delivered correctly
Shrink wrap articles into individual groups and sort it by Transport Service Provider (“TSP”)
Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery
Support the fulfillment of customers’ offline orders and other tasks as and when required
Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery
To assist the supervisor in handling customer complaints positively and quickly. Listen to customers’ given feedback and pass it on to the manager
Working with the manager to identify solutions to resolve the root cause of customer’s returns
Using assigned levels of authorization to solve payment problems when they occur and recognize when there is a need to escalate an issue to someone with higher authorization.

Requirements:

Possesses work experience in customer handling
A good team player with good communication and interpersonal skills
Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times
Independent, able to use and take personal initiatives to make considered decisions
Able to multitask and enjoy working in a fast-paced and future-oriented retail environment
Be passionate about customers and act to ensure a positive shopping experience
Willing to work on weekends, shift hours and Public holidays.

Additional Information:

Job Posted:
July 01, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Relations Officer