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Customer Relations Officer

https://www.ikea.com Logo

IKEA

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Location:
Singapore , Singapore

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Reporting to the Shopping Experience Manager, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Job Responsibility:

  • Ensure IKEA Alexandra Store is a friendly, safe and secure environment for all IKEA visitors and customers
  • Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables
  • Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery
  • Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
  • Plan, co-ordinate and follow up on the IKEA Family activities and IKEA Family Kids Club activities
  • Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience
  • You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job

Requirements:

  • Strong communication and interpersonal skills with passion for children and people
  • Committed and motivated team player, who is also able to work independently
  • Able to provide solutions for customers and assist on operational issues
  • Good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
  • Able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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