Customer Relations Officer, Shopping Experience Job at IKEA (Singapore)

Customer Relations Officer

Reporting to the Easy Buying Manager & Team Leader, you will help to build and r...

Location

Singapore , Singapore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
Has the ability to take initiative and possess a strong sense of responsibility
Solution-oriented and make well-considered decisions
Demonstrates strong resilience and is a good team player
Passionate about customer service and embodies a warm and engaging personality
Analytical with strong interpersonal and communication skills
Able to commit to working on retail shifts, including weekends and public holidays

Job Responsibility

To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
Ensure the correct orders are handed over to customers at the merchandise pick-up point
Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Fulltime

Customer Relations Officer

To provide a positive and joyful shopping experience for all IKEA visitors and c...

Location

Malaysia , Johor Bahru

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Possesses work experience in customer handling
A good team player with good communication and interpersonal skills
Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times
Independent, able to use and take personal initiatives to make considered decisions
Able to multitask and enjoy working in a fast-paced and future-oriented retail environment
Be passionate about customers and act to ensure a positive shopping experience
Willing to work on weekends, shift hours and Public holidays.

Job Responsibility

Follow and adhere to cash handling procedures to ensure the security of money handling
Contribute to the check-out action plan and take ownership for my part in its delivery
Manage the fulfillment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA
Tally articles and orders from the Merchandise Pick-Up (“MPU”) section
Create an Add-On sales order for customers who want to purchase delivery/ assembly/other services after checking out
Print and stick sticker labels onto all articles to be delivered correctly
Shrink wrap articles into individual groups and sort it by Transport Service Provider (“TSP”)
Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery
Support the fulfillment of customers’ offline orders and other tasks as and when required
Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery

Parttime

Security Officer Shopping Center Patrol

Allied Universal®, North America's leading security and facility services compan...

Location

United States , Honolulu

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Customer service experience is preferred
A guard card and/or license is preferred
Be at least 18 years of age for unarmed roles
21+ years of age for armed roles
Possess a high school diploma or equivalent
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
A valid driver's license will be required for driving positions only

Job Responsibility

Provide customer service to tenants, visitors, and property staff by carrying out security-related procedures, site-specific policies, and/or emergency response activities as appropriate
Respond to incidents, disturbances, and critical situations in a calm, problem-solving manner, documenting observations and reporting concerns to property management and/or Allied Universal leadership
Conduct regular and random patrols throughout the commercial real estate location, including common areas, parking areas, entry points, and perimeter locations
Monitor access points and help to deter unauthorized activity by observing site conditions, verifying credentials as required, and reporting unusual behavior and/or maintenance concerns
Support daily property operations by assisting with directions, answering general questions, and communicating clearly with tenants, visitors, and on-site personnel regarding security-related matters

What we offer

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more
Career Growth: Get paid training and access to career growth opportunities
Financial Benefits: Participate in our retirement savings plan to invest in your future
Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program

Parttime

Customer Relation Officer (Easy Buying) - Part Time

Reporting to the Customer Relations Team Leader, this Associate role ensures a p...

Location

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You have experience working in a customer-service role and a fast-paced retail environment
You have strong interpersonal and communication skills that enable you to build rapport with customers
You are a strong team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set
You are able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations
You are able to handle stress and work in an extremely face-paced environment
You must be computer literate.

Job Responsibility

You ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business
You handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions
You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization
You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers
You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues
You understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience.

Parttime

Customer Relation Officer (Easy Buying)

The IKEA vision is to create a better everyday life for the many people. We do t...

Location

Philippines , Pasay City

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience working in a customer-service role and a fast-paced retail environment
Strong interpersonal and communication skills that enable you to build rapport with customers
Strong team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set
Able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations
Able to handle stress and work in an extremely face-paced environment
Must be computer literate

Job Responsibility

Ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business
Handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions
Develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization
Escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers
Ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues
Understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise customers’ shopping experience

Fulltime

Store Manager

Are you a dynamic leader with a proven track record of success in sales, excelle...

Location

Greece , North Attica

Salary:

Not provided

Randstad

Expiration Date

June 25, 2026

Requirements

At least 2 years of previous working experience in similar position, preferable in luxury consume
High interpersonal skills with service minded nature and outgoing personality
Flexibility, commitment, willingness to succeed
Crisis management and ability to comprehend difficult circumstances and their resolution
Team player, strong networking skills
Ability to work autonomously with ‘can do’ attitude
Proven track record in managing/developing a team
Bachelor's degree in business, retail management, or a related field (preferred but not required)
Flexibility to work a variety of shifts, including evenings, weekends, and holidays
Proven experience as a successful retail store manager, preferably in a fast-paced environment

Job Responsibility

Manage team, ensure budgets and distribution are in line with company expectations
Coordinate with Management set & achieve sales targets
Hold up-to-date and depth knowledge of all departments team and self is responsible for
Possess at all times an up-to-date knowledge of the market/industry, i.e. key figures for departments responsible for, and know/understand competition
Liaise with all departments within company, ensure effective internal communication, i.e. customer service team, ensure high service levels
credit/finance team, ensure speedy resolution of any payment issues within the guidelines set
Continually analyze P&L, sales and margin performance versus target, and take appropriate action to remedy any gaps
Commercial overview and communication with suppliers and business partners
Ensure the compliance with labor relations and security measures
Maintain visual merchandising standards to ensure a visually appealing shopping experience for our customers

Fulltime

!

Product Support Sales Representative

As Product Support Sales Representative (PSSR), you will be responsible for the ...

Location

United States , Eugene

Salary:

Not provided

Washington Corporations

Expiration Date

Until further notice

Requirements

High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
Proficient in Microsoft Office products (Outlook, Word, and Excel)
Requires a valid driver’s license and the ability to maintain an insurable driving record
Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
Provide exceptional customer service
Ability to take the initiative to accomplish work with little supervision
Effectively manage relationships both internally and externally
Good verbal and written communication skills
Ability to exercise integrity, confidentiality, and discretion
Excellent time management and organizational skills

Job Responsibility

Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
Effectively communicate with and establish relationships with assigned customers
Develop sales forecasts and business plans for each customer
Utilize the company’s CRM system to track and maintain customer records
Promote growth and increase sales activity for parts and service
Identify new or additional opportunities for aftermarket sales
Sell service programs
Perform and coordinate market and opinion surveys
Provide customers with quotes related to product support

What we offer

Medical, Dental, Vision, and Prescription Insurance
Health Savings Account
401k/Roth Retirement Savings Plan with Company Match
Participation in Annual Profit-Sharing Plan
Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
Gym Membership Reimbursement Program
Family Scholarship Program
Employee Assistance Program
Virtual Mental Health & Tele Medicine Benefit
Company Paid Life Insurance & Disability Benefits

Fulltime

New

Hotel Manager-Four Points by Sheraton Ahmedabad

Functions as the strategic business leader of property operations and acts as Ge...

Location

India , Ahmedabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
8 years’ experience in the management operations, sales and marketing, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
6 years’ experience in the management operations, sales and marketing, or related professional area

Job Responsibility

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence
Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management
Works with direct reports to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives
Ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment
Managing Profitability and Departmental Budgets
Managing Property Operations
Leading Property Operations Teams
Managing and Conducting Human Resources Activities

Fulltime

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Customer Relations Officer, Shopping Experience

Job Description

Job Responsibility

Requirements

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