Customer Relations Officer (Shopping Experience) Job at IKEA (Bang Yai)

Customer Relations Officer

To provide a positive and joyful shopping experience for all IKEA visitors and c...

Location

Malaysia , Johor Bahru

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Possesses work experience in customer handling
A good team player with good communication and interpersonal skills
Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times
Independent, able to use and take personal initiatives to make considered decisions
Able to multitask and enjoy working in a fast-paced and future-oriented retail environment
Be passionate about customers and act to ensure a positive shopping experience
Willing to work on weekends, shift hours and Public holidays.

Job Responsibility

Follow and adhere to cash handling procedures to ensure the security of money handling
Contribute to the check-out action plan and take ownership for my part in its delivery
Manage the fulfillment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA
Tally articles and orders from the Merchandise Pick-Up (“MPU”) section
Create an Add-On sales order for customers who want to purchase delivery/ assembly/other services after checking out
Print and stick sticker labels onto all articles to be delivered correctly
Shrink wrap articles into individual groups and sort it by Transport Service Provider (“TSP”)
Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery
Support the fulfillment of customers’ offline orders and other tasks as and when required
Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery

Parttime

Customer Relations Officer

Reporting to the Easy Buying Manager & Team Leader, you will help to build and r...

Location

Singapore , Singapore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
Has the ability to take initiative and possess a strong sense of responsibility
Solution-oriented and make well-considered decisions
Demonstrates strong resilience and is a good team player
Passionate about customer service and embodies a warm and engaging personality
Analytical with strong interpersonal and communication skills
Able to commit to working on retail shifts, including weekends and public holidays

Job Responsibility

To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
Ensure the correct orders are handed over to customers at the merchandise pick-up point
Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Fulltime

Customer Relations Officer, Easy Buying

You help to build and retain a long-lasting relationship with new and existing c...

Location

Singapore , Tampines

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 1 to 2 years of working experience in a fast-paced customer service environment
Has the ability to take initiative and possess a strong sense of responsibility
Solution-oriented and make well-considered decisions
Demonstrates strong resilience and is a good team player
Passionate about customer service and embodies a warm and engaging personality
Analytical with strong interpersonal and communication skills
Able to commit to working on retail shifts, including weekends and public holidays

Job Responsibility

Provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Parttime

Sales Support Specialist

The Sales Support Specialist manages customer jobs from order approval to finish...

Location

United Kingdom , Sheffield

Salary:

26500.00 - 35000.00 GBP / Year

ePac Flexible Packaging

Expiration Date

Until further notice

Requirements

Proven experience within a customer service-related field
Experience working in a manufacturing environment
Computer data-entry experience
Excellent customer service via phone, email and in person
Excellent time management skills
Basic IT structure knowledge
Must be deadline driven and have a sense of urgency
Must be adaptable and flexible
Must have a great customer focus and be action oriented
Should have experience in Word, Excel and Google Suites

Job Responsibility

Assists in estimating for customers
Creates and approves job tickets for the shop floor
Assists plant manager with any emergency problems
Communicates with customers on updates for projected timelines for projects
Manages trouble-shooting of emergency orders for customers
Participates in meetings with production staff and front office staff
Enters Customer Orders in ERP system (Microsoft PrintVis)
Raises Customer Prepayment Invoices from the order in ERP system
Utilises Salesforce to manage communications with sales team, customers and management
Follows up on all customer transactions in a timely manner

Fulltime

Contact Center Executive

The Contact Center Executive at Aramex will be responsible for delivering except...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience in customer service or a related field
1-2 Years Experience in customer service or call center role
Proficient with contact center systems (CRM tools, ticketing systems, etc.) and basic office software (MS Office)
Flexible with all shifts
Previous experience handling customers’ inquiry via phone, email or live chat is preferred

Job Responsibility

Provide personalized customer service by responding to the needs of each customer
Log shipment collection requests
Track customers’ shipments to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized
Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs
Provides products and service information to customers as needed
Answer customers’ general inquiries
Initiate telephone calls with the customers to gather initial information about location/address and preferred timing for shipment delivery
Verify information, in case of multiple delivery for same customer
Answer customers’ incoming calls to acquire locations for personalized shipments
Act as an inbound executive by answering Customers’ calls in case of customers’ complaints related to a non-delivered or delayed shipment, or any inquiries related to general or personalized service or products

Customer Relation Officer

Reporting to the Customer Relations Team Leader, this Associate role ensures a p...

Location

Philippines , Pasay City

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

experience working in a customer-service role and a fast-paced retail environment
strong interpersonal and communication skills that enable you to build rapport with customers
strong team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set
able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations
able to handle stress and work in an extremely face-paced environment
must be computer literate

Job Responsibility

ensure a positive and joyful shopping experience for all IKEA visitors and customers
ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business
handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions
develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization
escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers
ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues
understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience

Parttime

Retail Sales Associate

SPEED & SPIRIT is what we look for in our candidates, defined by some simple val...

Location

United States of America , Glendale

Salary:

15.15 - 18.15 USD / Hour

Puma Group

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a retail environment or other relative experience, preferred
Strong team player
Strong communication skills
Ability to learn quickly
Knowledge of computer skills, basic know-how about MS Office programs
The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

Job Responsibility

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
Through effective customer service, individual performance consistently achieves or exceeds sales, KPIs and profitability targets
Responsible for accurately processing sales transactions at checkout, securely and quickly
Maintain the cleanliness and order of the store as well as compliance with all visual merchandising guidelines according to PUMA standards
Responsible for the execution and processing of incoming and outgoing merchandise
Assist with managing stock levels, inventory counts and product availability, as needed
Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
Responsible for maintaining a safe, healthy and compliant working and shopping environment
Required to work non-traditional hours
weekends, evenings, holidays

Parttime

Senior Executive, Tenant Management

Senior Executive - Tenant Management is responsible for secure sustainable sales...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Certificate or Advance/ Diploma in Real Estate, Marketing, Business or other related fields
Minimum 2-3 years’ experience in Shopping Centre Management / Leasing / Tenant Coordination
Strong communication, presentation and time management skills
Knowledge of Property Management or Tenancy agreements
Basic understanding of operations and technical systems related to tenants
Strong Interpersonal skills to build rapport and relationship with tenants and partners
Ability to perform job duties with attention to detail, speed and efficiency
Ability to manage task simultaneously, prioritize tasks and monitor progress to ensure timely delivery
Capable to prepare and coordinate all leasing related materials for the events and conference participation related to the shopping centre
Effective and eloquent communicator and possess good verbal and written proficiency in English and a second language ie. Chinese and/or Bahasa Malaysia

Job Responsibility

Manage day-to-day business relationship with the partners and tenants includes operational issues
Acts as first contact support for the shopping Centre to achieve prompt response on tenants’ enquiries, feedback & complaints, and escalate it to other related departments for resolution
Establish and maintain comprehensive and updated Tenants’ database and filing system for all tenants (ie. Sales information, licences, insurances, agreement and other correspondences)
Responsible for the collection and system update of Tenant monthly sales report (average submission rate: 95%) and yearly audited sales report
Monitor the tenant sales to ensure achieving the budgeted forecast sales
Perform tenant sales performance analysis & report and to provide valuable insights to the Centre Management Team and Service Office
Transform the analysis (sales data) into marketing strategy and to improve the business
Collaborate with other departments for improvement of tenant sales as and when necessary
Draft memo, circular and approval letter related to tenants for the department
Support Operations in the event tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants

What we offer

Passionate about growing business and people together
Enjoy meeting customers and helping customers by providing effective solutions
Strong sense of achievement in change management
A desire for continuous improvement
A desire for keeping everything organised and structured.

Fulltime

Customer Relations Officer (Shopping Experience)

IKEA

Location:
Thailand , Bang Yai

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

Expiration:
January 31, 2026

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Customer Relations Officer (Shopping Experience)

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Location:Thailand , Bang Yai

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 15, 2026

Expiration:January 31, 2026

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Job Posted:
January 15, 2026

Expiration:
January 31, 2026