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Customer Relations Officer (Easy Buying)

Philippines, Quezon City · Job Posted July 02, 2026
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Job Description

Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.

Job Responsibility

  • Ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business
  • Handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions
  • Develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization
  • Be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers
  • Ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues
  • Understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience

Requirements

  • You have experience working in a customer-service role and a fast-paced retail environment
  • You have strong interpersonal and communication skills that enable you to build rapport with customers
  • You are a strong team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set
  • You are able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations
  • You are able to handle stress and work in an extremely face-paced environment
  • You must be computer literate

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