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Customer Relations Officer (Cashier)

https://www.ikea.com Logo

IKEA

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Location:
Malaysia , Simpang Ampat

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job offer has expired

Job Description:

To ensure a positive and joyful shopping experience for all IKEA visitors and customers.

Job Responsibility:

  • Ensure a positive and joyful shopping experience for all IKEA visitors and customers
  • Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store
  • Ensure that customers’ issues are handled efficiently and with empathy
  • Actively working towards fulfilling the four tasks of the store
  • Ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed
  • Have the knowledge, confidence, and desire to make customer payment easy
  • Know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue
  • Pass on the relevant information for them to deal effectively and efficiently with the customer
  • Offer solutions to frequently asked questions
  • Use the till to accurately register products and register payment from customers according to given routines
  • Ensure our store is a safe and secure environment at all times for visitors and colleagues

Requirements:

  • Possess cheerful, pleasant personality with a positive mindset
  • Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment
  • Physically fit with hands-on approach
  • Meticulous with an eye for details and follow-up skill
  • Strong team player and able to work in a fast-paced working environment
  • Comfortable to handle basic food preparation
  • Able to work on rotating shifts and support retail operations during peak periods on public holidays weekends

Additional Information:

Job Posted:
January 13, 2026

Expiration:
January 25, 2026

Employment Type:
Parttime
Work Type:
On-site work
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