Customer Relations Officer

Customer Relations Officer – Complaints

Barclays

Location:
United Kingdom , Northampton

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join Barclays as a Customer Relations Officer – Complaints, where you’ll begin by developing strong core telephony skills through hands-on training and ongoing support. Leading on from this, you’ll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we’re building a team of adaptable, skilled professionals who can deliver high-quality service across a range of customer needs. If you’re passionate about delivering great service and looking for a role where you can learn, grow and thrive, we’d love to hear from you.

Job Responsibility:

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
Management and maintenance of customer records and documentation to ensure accuracy
Participation in training and development initiatives to improve customer skills, knowledge, and services
Identification of industry trends and developments related to customer service to implement best practice in customer care
Execution of escalation requests to the relevant team or senior management as required in a timely manner
Execution of customer service activities through various communication channels including chat, email, and phone

Requirements:

Experience in customer service (internal or external)
Ability to manage a high volume of customer queries without compromising quality
Excellent communication skills, both written and verbal, with the ability to tailor your message
Solid PC skills, including proficiency in Microsoft Office
Be comfortable in handling customer complaints with professionalism and empathy
Possess strong communication skills, both verbal and written
Work effectively under pressure to meet deadlines while maintaining high service standards
Collaborate with stakeholders to address and resolve issues
Contribute to a team-oriented environment

Nice to have:

A genuine desire to develop and progress your career
Confidence in balancing personal, team and client commitments
Strong time management skills, with the ability to prioritise in fast-paced, governed environments
Prior experience in the financial services sector

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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