Customer Relations Manager, IKEA

IKEA

Location:
South Korea, Goyang-Si

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback, and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility:

Recruit and train strong store CR team of passionate IKEA ambassadors in order to secure smooth operations for our customers from day 1
in close cooperation with store management team establish smooth and efficient working processes and routines for Goyang Store
speaking partner for retail establishment team in regards to future store operations and safety & security agenda
together with your team contribute to establish IKEA brand in the new market ensuring strong connection with the local needs of many people
drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always easy for customers to shop
influence the unit management team with customer insights that will allow it to base business decisions on customer expectations
responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience, and easy payment and after-sales fulfilment
support commercial initiatives and priorities before, during, and after the shopping experience
establish and maintain service agreements with internal stakeholders (including customer support) and external partners in order to protect operational standards and help safeguard the IKEA culture
ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans
identify and develop the many talents in the unit and within the department to secure succession planning.

Requirements:

Proven Management and Leadership skills and values that reflect IKEA values
passion for identifying and developing talents and leadership
understanding of profit and loss and how to affect its result through departmental actions
ability to create and work on business plans, budgets, and goals, using strategic thinking
ability to engage people by creating passion for your plans
passion for customers and act to ensure a positive shopping experience
IKEA values truly reflect personal values
ability to lead business through people
enjoy working in a fast-paced and future-oriented retail environment
passion for home furnishing, people's life at home, and IKEA range of products and services.

Additional Information:

Job Posted:
October 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Relations Manager