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Are you a highly motivated and detail-oriented individual with a passion for building strong client relationships? We are seeking a Customer Relations Executive to join a leader in the fast-paced e-commerce and shipping industry. As a key player in this role, you will be the primary point of contact for clients, ensuring their needs are met and their experience is seamless from start to finish. This is more than just a customer service role; it’s an opportunity to become an integral part of the logistics supply chain, where your efforts directly contribute to the satisfaction of their customers. The ideal candidate will thrive in a dynamic, high-volume environment where problem-solving and proactive communication are essential.
Job Responsibility:
Act as the main point of contact for all client inquiries via phone, email, and other communication channels
Track and manage orders from placement to delivery, providing clients with timely updates on shipping logistics and status
Utilize CRM software to log all customer interactions, record details of inquiries, and maintain an organized database of client information
Proactively resolve customer complaints and issues related to orders, shipping, billing, and product availability
Collaborate with internal departments as needed
Develop and maintain strong, positive relationships with clients to foster loyalty and repeat business in the e-commerce and logistics sector
Requirements:
Minimum of 1-2 years of experience in a customer service, client relations, or similar role
High school diploma or equivalent
Must be legally eligible to work in Canada
Nice to have:
Hands-on experience with CRM software
A college diploma or university degree
Bilingualism in French or Cantonese both written and speaking, as well as in English
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