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Customer Relations Executive role at Metropolitan Gaming in London, involving premium casino customer service, loyalty programme support, event coordination, and HVC duties. Must be 18+, right to work in UK, Hindi speaking desirable, flexible with night/weekend shifts.
Job Responsibility
Act as professional ambassador for the casino
deliver exceptional customer service and build strong guest relationships
serve as key point of contact for customers
complete daily, weekly, monthly and ad hoc operational tasks
support growth, retention and reactivation of customers in Met Card Loyalty programme
capture customer preferences and insights
assist in planning and delivery of casino events and promotions
participate in customer feedback follow-up
facilitate delivery of customer benefits and rewards
proactively identify and resolve service issues
generate new business opportunities
undertake Safer Gambling and AML training
support Casino Management in Safer Gambling Policies
HVC duties: protect licensing objectives, conduct customer contact professionally, deliver personalised offers, arrange complimentary transportation and accommodation, communicate HVC initiatives, comply with all regulations, work collaboratively with other teams