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Social Value Portal Ltd Logo Social Value Portal Ltd · Public Sector

Customer Relations Executive / Officer

United Kingdom, City of London Employment contract 32000.00 - 40000.00 GBP / Year · Job Posted June 10, 2026
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Job Description

An exciting opportunity has arisen for a confident and professional Customer Relations Executive / Officer to join a nationally important initiative supporting businesses with cyber crime awareness and prevention. Working on behalf of a central government-backed programme, you will engage directly with small and medium-sized businesses, helping connect them with specialist cyber security support and resources. This is an ideal role for someone who enjoys relationship-building, presenting, networking, and communicating with business owners in a professional but approachable way.

Job Responsibility

  • Build relationships with local businesses and business communities
  • Speak with small business owners about government cyber crime initiatives
  • Arrange introductions and appointments with specialist cyber security advisors
  • Deliver presentations and information sessions to business groups and organisations
  • Attend networking events, exhibitions, and community business meetings
  • Share information and increase awareness of available support services
  • Maintain accurate records of business engagement activity
  • Represent the programme professionally at all times

Requirements

  • Excellent communication and interpersonal skills
  • Confidence speaking with business owners and stakeholders
  • Experience in customer relations, account management, business development, community engagement, or a similar client-facing role
  • Strong presentation and networking abilities
  • A proactive and organised approach to work
  • The ability to build credibility and trust quickly
  • A full UK driving licence may be advantageous depending on location

Nice to have

  • Experience within government programmes, business support services, events, or stakeholder engagement would be beneficial but is not essential
  • A full UK driving licence

What we offer

  • Opportunity to work on a high-profile public initiative
  • Varied and people-focused role
  • Hybrid and field-based working opportunities
  • Ongoing training and professional development
  • Supportive and collaborative team environment
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