Customer Relations Coworker, IKEA

Customer Relations Coworker

IKEA

Location:
India, Pune

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a customer relations co-worker, you'll be at the heart of creating a welcoming and hassle-free shopping experience for our customers. At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

Job Responsibility:

Delivering exceptional customer service—by being helpful, friendly, and solution-oriented in every interaction with the customers
Handling complaints and inquiries—Listen actively, resolve concerns efficiently, and manage escalation when needed
Optimizing the shopping experience—Ensuring that the store is well-equipped and customer-ready
Processing payments—Ensuring accurate transactions and a smooth checkout experience
Assist with product assembly & exchanges—help customers with assembly concerns and facilitate component exchanges
Supporting store goals—Contribute to the store's commercial action plan to drive sales and profitability
Ensuring store safety & compliance—Maintain a secure and safe environment for all
Promoting IKEA values Embody and reflect IKEA's values in every customer interaction

Requirements:

Experience in customer service and a retail environment
Strong interpersonal skills with the ability to build rapport with customers
Ability to handle multiple tasks efficiently in a fast-paced setting
Strong problem-solving skills and keen attention to detail
Ability to work independently and collaboratively as part of a team
Fluency in English, both written and spoken
A genuine passion for home furnishing and an understanding of customers' everyday life at home

What we offer:

Equal opportunity employer
Diverse and inclusive work environment
Non-discriminatory workplace

Additional Information:

Job Posted:
November 24, 2025

Employment Type:

Parttime

Work Type:

On-site work

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