Customer Relations Coordinator

• Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions
• Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to maximise profitability and achieve commercial priorities
• Act on customer feedback to ensure that every customer has a consistent and excellent experience by supporting the team in exceeding expectations of availability, quality standards and service
• Identify and work closely together with the team to implement sales support tools to optimise commerciality, and secure excellence in operations through building competence in the team
• Apply appropriate corrective actions based on customer and co-worker feedback and highlight points for improvement in daily operations, working with the IKEA global and national strategies

• A Collaborative approach to communication, with the capacity to guide, motivate and engage with the team
• Good knowledge in relevant systems, commercial and operational processes and the tools within the area of Selling and Customer
• You are structured and can establish routines for large teams, with the capability to take responsibility and respond to business and customer needs by providing effective solutions within the area of responsibility
• A considered decision-maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on flexibility, speed, and simplicity. using your experience to deliver the results when dealing with the unknown and adapting to changes in operation
• Sound understanding of the regulations and legislation relating to health, safety, and security

Leadership experience is beneficial, but not essential to this role

• 15% IKEA discount and discount portal helping you save €100s on high street retailers
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans