Customer Relations Coordinator

• Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions
• Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to maximise profitability and achieve commercial priorities
• Act on customer feedback to ensure that every customer has a consistent and excellent experience by supporting the team in exceeding expectations of availability, quality standards and service
• Identify and work closely together with the team to implement sales support tools to optimise commerciality, and secure excellence in operations through building competence in the team
• Apply appropriate corrective actions based on customer and co-worker feedback and highlight points for improvement in daily operations, working with the IKEA global and national strategies

• A Collaborative approach to communication, with the capacity to guide, motivate and engage with the team
• Good knowledge in relevant systems, commercial and operational processes and the tools within the area of Selling and Customer
• You are structured and can establish routines for large teams , with the capability to take responsibility and respond to business and customer needs by providing effective solutions within the area of responsibility
• A considered decision-maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on flexibility, speed, and simplicity. using your experience to deliver the results when dealing with the unknown and adapting to changes in operation
• Sound understanding of the regulations and legislation relating to health, safety, and security

Leadership experience is beneficial, but not essential to this role

• 15% IKEA discount and discount portal helping you save €100s on high street retailers
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans