Customer Relations Consultant Job at PHSGroup (Caerphilly)

Lindberg Customer Consultant

At LINDBERG, we are not just creating eyewear; we are revolutionizing eyewear de...

Location

Denmark , Aarhus

Salary:

Not provided

Groupe Kering

Expiration Date

Until further notice

Requirements

Fluent in Danish and English (both mandatory)
Proficiency in at least one additional European language of a strong advantage (e.g. German, Italian, French, Spanish, Portuguese)
Experience in customer service within a B2B environment is preferred
Strong written and verbal communication skills
Customer-oriented with a positive, service-minded attitude
Structured, adaptable, and able to prioritize tasks effectively in a fast-paced environment
A team player with a proactive, solution-oriented mindset
Comfortable working with ERP and CRM systems (e.g., SAP, Dynamics, or similar is a plus)
Interest in or passion for design, luxury or eyewear of advantage
Demonstrates AI literacy and the ability to responsibly leverage AI tools to enhance effectiveness and decision-making, while applying critical thinking and sound judgment

Job Responsibility

Manage the end-to-end order flow in line with agreed trade terms
Handle customer inquiries via phone, email, and digital channels
Support customers with technical information and order-related queries
Manage and resolve customer complaints in a professional and efficient fashion
Proactively monitor and follow up on customer requests and open CRM cases
Ensure accurate tracking of relevant information across all systems in line with internal procedures
Provide product knowledge and brand storytelling to customers as needed
Collaborate with Sales teams and internal stakeholders
Identify and escalate priority issues as needed
Take a proactive approach to improve service and identify business opportunities

Fulltime

Sap Basis Customer Consultant

This role is responsible for E2E customer engagement and delivery of contractual...

Location

Romania , Cluj

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum 5-10 years of experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.)
Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
Strong knowledge of IT Service Management, SAP Basis and SAP Application
Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
Cloud architecture and IT technical infrastructure know-how
Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
Understanding of escalation handling and procedures

Job Responsibility

Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Initiates digital service kick off for customers
Ensures periodic service reviews to track the service quality across a range of customers
Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
Supports in de-escalations of critical customer situations
Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Executes technical feasibility studies / solution reviews (if applicable)
Contributes to customer release and maintenance activities
Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Our projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance – custom-made for you
Individual coaching sessions or accredited Coaching School
Epic parties or themed events for people and their families

Fulltime

SaaS Manager, Customer Relations

Cencora Pharmalex is one of the leading service providers for the Pharmaceutical...

Location

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Bachelor of Science in computer or natural science, or a comparable education
Significant experience as a SaaS Manager
Experience within the Pharmacovigilance, Safety Reporting, or Clinical Trials area in a pharmaceutical, biotech, or CRO company is beneficial but not essential
Technical experience, such as general knowledge of database structures/models and with writing SQL queries, beneficial
Good knowledge of Computerised Software Validation (GAMP 5) and 21 CFR Part 11
Project management experience is preferable
Ability to train and support junior/new colleagues in daily activities
ability to lead small-medium projects with clearly defined scope
Ability to manage internal and external (client) relationships on operational / day-to-day working level as well as client's team lead level
Autonomous, concentrated, and highly organized with strong attention to detail and keen analytical skills – and the ability to efficiently multi-task and handle competing priorities

Job Responsibility

Acting as a key interface between customers and technical teams
Provide consulting, training and support on client-facing and internal projects as it relates to the organization’s safety tools, hosted services and other technology systems for Pharmacovigilance
Assist in designing, developing, implementing, improving, and maintaining technical solutions and service offerings for the Pharmacovigilance business area – in particular with its safety tools and technology systems for Pharmacovigilance, covering: Training materials development and conduct
Support during implementation and post go-live
Administer Safety Databases (Pharmacovigilance and Medical Information (MI) modules) and/or other Technology Systems for Pharmacovigilance – including with regards to database configuration and user account management
Provide second level support as part of the PTS Helpdesk

Fulltime

Customer Service Consultant

Your Next Opportunity Campbell Property Group (CPG), one of Australia’s leading...

Location

Australia , Norwest

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Proven experience in customer service, administration, or a related role within residential building, construction, or property
Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasks
Confidence using digital communication tools, CRM systems, and Microsoft Office
A proactive, solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience

Job Responsibility

Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey
Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time
Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries
Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant
Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start

What we offer

Competitive salary + flexible working options
Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)

Fulltime

Customer Service Consultant

As a Customer Service Consultant, you will be at the forefront of our client int...

Location

Australia , Loganholme

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Proven experience in customer service, administration, or a related role within residential building, construction, property, or building insurance.
Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasks.
Confidence using digital communication tools, CRM systems, and Microsoft Office.
A proactive, solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience.

Job Responsibility

Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey.
Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time.
Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries.
Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant.
Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start.

What we offer

Competitive salary
flexible working options
Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)

Fulltime

Customer Service Consultant

As a Customer Service Consultant, you will be at the forefront of our client int...

Location

Australia , Beresfield

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Proven experience in customer service, administration, or related roles in residential building/construction/property
Experience liaising with customers via phone and email and supporting them throughout the pre-construction journey
Excellent organisation and strong attention to detail for accurate work across multiple documents and tasks
Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
Confidence using digital communication tools, CRM systems, and Microsoft Office
A proactive, solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience

Job Responsibility

Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey
Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time
Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries
Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant
Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start

What we offer

Competitive salary
Flexible working options
Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)

Fulltime

Customer Success Consultant (Pre-Sales)

We are looking for a dynamic and experienced Customer Success Consultant (Pre-Sa...

Location

United States , Grapevine

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in pre-sales, customer success, or a related role, preferably within the SaaS industry
Strong expertise in conducting product demonstrations and application installations
Excellent communication and relationship-building skills to engage with partners and customers effectively
Ability to manage sales pipelines and accurately forecast opportunities using CRM tools
Demonstrated ability to develop and execute go-to-market strategies that drive measurable outcomes
In-depth knowledge of SaaS products, sales enablement, and customer success methodologies
Familiarity with implementing sales and pre-sales consultancy models to enhance partner and customer value
A proactive, results-oriented mindset with the ability to thrive in a fast-paced, collaborative environment

Job Responsibility

Develop and implement sales strategies to achieve regional growth and exceed sales targets
Build and maintain strong relationships with partners, providing training and support to enable effective solution selling
Collaborate with customers and partners to design tailored solutions, conduct product demonstrations, and deliver proofs of concept
Drive customer success by ensuring adoption, value realization, and long-term satisfaction with our products
Identify new sales opportunities and expand market presence by cultivating new channels and partnerships
Maintain accurate sales pipeline data and forecasts using company tools to support operational excellence
Represent the company at industry events, webinars, and regional campaigns to promote our solutions and value proposition
Stay updated on industry trends, product developments, and customer needs to provide thought leadership and strategic insights
Support marketing efforts by contributing to regional campaigns and sharing expertise in partner enablement initiatives
Actively collaborate with internal teams to document agreements, strategies, and customer feedback for continuous improvement

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Support Consultant

We are looking for a Customer Support Consultant to join our professional and mu...

Location

Ukraine , Kyiv

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Customer-oriented approach
Previous technical background in IT support or related field
Good communicator with the ability to ask and listen
Good verbal and writing skills at an upper-intermediate level in English and Ukrainian
Problem-solving and logical thinking skills
Result-oriented and stress-resistant
Aspiration to self-development and willingness to grow
Professional, multitasking, and empathetic skills

Job Responsibility

Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
Solving and escalating tech issues
Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
Interact with other departments and escalate customer feedback further

What we offer

Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation
medical insurance
paid sick leaves and child sick leaves
maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City

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Customer Relations Consultant

Job Description

Job Responsibility

Requirements

What we offer

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