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Customer Relations Co-worker

https://www.ikea.com Logo

IKEA

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Location:
India , Mumbai

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment. You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills. You are friendly, approachable, and always ready to assist customers with their needs. Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.

Job Responsibility:

  • Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers
  • Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary
  • Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times
  • Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience
  • Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed
  • Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability
  • Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues
  • Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions

Requirements:

  • Experience in customer service and retail environment
  • Strong interpersonal skills with the ability to build rapport with customers
  • Ability to handle multiple tasks efficiently
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Fluent in English, both written and spoken
  • Passion for home furnishing and an understanding of customers’ everyday life at home

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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