Customer Relations Co-worker Job at IKEA (Mumbai)

Customer Relations Co-worker

Location

India , New Delhi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

A customer-first attitude with a genuine desire to help people
Strong communication and interpersonal skills
The ability to remain calm and professional when handling complaints or challenging situations
Good problem-solving and decision-making skills
The ability to multitask, prioritize work, and manage time effectively
A collaborative mindset and willingness to work closely with colleagues across functions
Attention to detail and accuracy, especially when handling transactions and customer information
Flexibility to work in a dynamic retail environment, including weekends and shifts
Basic computer proficiency and the ability to learn new systems quickly
Previous experience in customer service, retail, or hospitality is preferred

Job Responsibility

Deliver friendly, professional, and efficient service to every customer
Handle customer inquiries, complaints, returns, exchanges, and claims with empathy and confidence
Ensure customers receive accurate information and suitable solutions that meet their needs
Support customers throughout their shopping journey and contribute to an easy buying experience
Escalate complex customer concerns appropriately while maintaining customer satisfaction
Record customer feedback and relevant information accurately in company systems
Process payments and transactions accurately while following cash-handling procedures
Maintain an organized, well-equipped, and customer-ready work area at all times
Ensure compliance with store policies, procedures, and safety standards
Contribute to achieving daily and weekly service targets

Fulltime

Customer Relations Co-worker

Are you good at turning frowns upside down and solving puzzles on the fly? Join ...

Location

United Kingdom , Edinburgh

Salary:

13.45 GBP / Hour

IKEA

Expiration Date

Until further notice

Requirements

You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision
You have a customer first mindset, making the customer feel valued and supported in everything you do
You are computer literate and able to work with technology
The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

Job Responsibility

You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

What we offer

15% IKEA discount and discount portal helping you save £100s on high street retailers
X4 Life Assurance, enhanced statutory pension contributions and interest free loans

Parttime

Customer Relations Co-worker

As a Customer Relations Co-Worker, you will play a key role in ensuring that eve...

Location

India , New Delhi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience in customer service and retail environment
Strong interpersonal skills with the ability to build rapport with customers
Ability to handle multiple tasks efficiently
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Fluent in English, both written and spoken
Passion for home furnishing and an understanding of customers’ everyday life at home

Job Responsibility

Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers
Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary
Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times
Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience
Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed
Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability
Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues
Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions

Parttime

Customer Co-worker (Children's Activity Area)

You care about making a positive impact in the world and understand that greatne...

Location

Australia , Tempe

Salary:

28.31 AUD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Experience working with children, families, or in a customer-facing environment
Strong communication and interpersonal skills, with the ability to engage positively with children, parents, and co-workers
Confident in building relationships and creating a welcoming, inclusive experience for all customers
Proactive and solutions-focused, with the confidence to take initiative and improve ways of working
Comfortable using systems and processes, with a willingness to learn and adapt
Strong attention to detail and ability to follow procedures, particularly in relation to child safety and compliance

Job Responsibility

Create a safe, welcoming, and enjoyable environment for children and families
Register children and manage check-in procedures, ensuring eligibility and safety requirements are met
Supervise children (between ages 3-10) during play sessions, ensuring all safety guidelines are followed
Engage and entertain children through age-appropriate and inclusive activities
Support the planning and delivery of activities within and outside of Småland
Maintain a clean, organised, and hygienic play environment at all times
Monitor play equipment and report any hazards or maintenance issues promptly
Build positive and empathetic relationships with children, parents, and carers
Communicate clearly and professionally with customers and co-workers
Respond appropriately to incidents, emergencies, and customer concerns

What we offer

$28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Parttime

Customer Co-worker

As Customer Co-worker your responsibilities will include, but are not limited to...

Location

Australia , Springvale, Victoria

Salary:

28.31 AUD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Previous experience in customer service
A passion for securing the best customer experience possible
Excellent communication skills
Able to work closely with your team and other departments or work independently
The ability to remain calm when faced with challenging situations
Ability to easily learn new computer systems, including point of sale systems, sales and returns platforms, and handheld devices

Job Responsibility

Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization
Resilience in assisting customers with more complicated issues
Supporting other areas of Customer Relations including working on the cashline and maintaining shopping tools (shopping baskets, trolleys, and yellow bags)
Recording information accurately in the system so we can continually make improvements to the customer shopping experience
Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers
Handling cash and card payments in a reliable, efficient, accurate and friendly way
Securing that all products passing through the entrance are paid for
Supporting customers booking their home delivery and collecting their click and collect
Ensuring customers have a positive final touchpoint during the IKEA shopping experience

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Parttime

Customer Co-worker

As Customer Co-worker your responsibilities will include, but are not limited to...

Location

Australia , Tempe

Salary:

28.31 AUD / Hour

IKEA

Expiration Date

Until further notice

Requirements

A passion for securing the best customer experience possible
Excellent communication skills
A polite and friendly manner and a ‘Togetherness’ mindset
Able to work closely with your team and other departments or work independently
The ability to remain calm when faced with challenging situations
Able to prioritise tasks in a fast-paced environment
Strong customer service skills, alongside being able to interact with many customers consistently
Basic computer and systems literacy

Job Responsibility

Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers
Securing that all products passing through the entrance are paid for
Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues
Supporting customers booking their home delivery and collecting their click and collect
Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization
Handling cash and card payments in a reliable, efficient, accurate and friendly way
Recording information accurately in the system so we can continually make improvements to the customer shopping experience
Ensuring customers have a positive final touchpoint during the IKEA shopping experience

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Parttime

Carts Co-worker (Customer Experience)

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Edmonton

Salary:

18.50 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Less than 1 year of related experience

Job Responsibility

Deliver an excellent meeting with the customer across all customer assignments
Engage with customers in a friendly and confident manner to create a rewarding customer experience
Contribute and achieve operational KPIs and goals to maintain customer loyalty
Continuously develop knowledge and skills within the area of customer experience
Support customers to make purchases with assistance or self-service tools

What we offer

Wellness days (in addition to your vacation days)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Fulltime

Customer Experience Co-worker II

At IKEA it's all about our customers, and in Customer Relations we build and ret...

Location

Canada , Calgary

Salary:

19.50 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Minimum 1 year of related experience

Job Responsibility

Deliver an excellent meeting with the customer across all customer assignments
Engage with customers in a friendly and confident manner to create a rewarding customer experience
Contribute and achieve operational KPIs and goals to maintain customer loyalty
Support customer colleagues to continuously develop knowledge and skills within the area of customer experience
Support and assist co-workers to create solutions to customer issues

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Fulltime

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Customer Relations Co-worker

Job Description

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