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Vodafone Logo Vodafone · IT - Administration

Customer Relations BI & Reporting Analyst

India, Bangalore · Job Posted March 04, 2026
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Job Description

We are seeking a Customer Relations BI & Reporting Analyst to support service delivery teams in ensuring a seamless customer experience. The individual will analyse customer data, prepare service review materials, coordinate with cross-functional teams, and contribute to the digitalisation of reporting dashboards. This role is ideal for someone with strong telecom awareness, analytical capability, and the ability to collaborate effectively with international stakeholders.

Job Responsibility

  • Deliver service review decks for nominated customers within agreed timelines
  • Provide timely and standardised service reporting, ensuring accuracy and consistency
  • Analyse customer data and feedback to identify trends and recommend service improvements
  • Manage billing-related issues and facilitate resolution to maintain accurate customer billing
  • Maintain and update fixed inventories for assigned customers
  • Develop and present customer service guides
  • Build collaborative relationships with Service Managers, Service Executives, and account teams
  • Ensure customer queries are acknowledged and responded to within set SLAs (e.g., within four hours)
  • Support the digital transformation of reporting through Power BI dashboards

Requirements

  • Skilled in building stakeholder relationships through clear communication and collaboration
  • Proactive, accountable, and committed to delivering outcomes that support customer experience
  • Strong problem‑solving mindset with the ability to interpret and analyse complex data
  • Comfortable managing multiple tasks and prioritising effectively in a dynamic environment
  • Experienced in Microsoft Excel, PowerPoint, and familiar with LAN/WAN technologies, MPLS, DSL, Fixed Voice
  • Knowledgeable in telecom products such as Fixed Line or Mobility
  • Adaptable, resilient, and able to work under pressure to meet deadlines and service expectations
  • Equipped with strong customer‑facing skills, with the ability to communicate confidently with global stakeholders
  • Dedicated to continuous learning and improving skills
  • Educated to a Bachelor of Engineering degree with ITIL Foundation certification desirable

What we offer

  • Opportunities to work closely with global teams and gain exposure to international customer management
  • Development of analytical, reporting, and process‑improvement capabilities
  • Experience in telecom products and service delivery operations
  • Growth in stakeholder engagement and cross-functional collaboration skills
  • A dynamic environment with opportunities to contribute to digital transformation initiatives
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