Customer Relations Associate

• Master DataScout’s applications to swiftly resolve client issues
• Respond to client inquiries, ensuring high-quality technical support with a focus on customer satisfaction and prompt issue resolution
• Schedule and conduct on-site/ virtual presentations and training sessions
• Review all written materials and websites to better promote company to the customers
• Document all client interactions and time
• Lead onboarding projects across products
• Develop and maintain training materials and guides
• Test new software solutions and new releases when requested by Development Team
• Foster effective communication company-wide
• Stay informed about emerging technologies
• Develop a complete understanding and comprehension of all product lines
• Data entry from support help desk and other associated software in place
• Promote Vision and DataScout as a leading provider of Government Technology Solutions and public data in growing markets

• Bachelor’s Degree preferred or equivalent work experience in a technical field
• Proven ability to network with peers and associated business groups
• Strong self-starter with an exceptional work ethic who has a passion for learning and commitment to exceeding goals
• Excellent customer service skills, including written, verbal, and organizational communication skills
• Receptive to guidance and willing to learn
• Ability to learn new software quickly and thoroughly
• Confident and engaging public speaker comfortable with large audiences
• Able to effectively triage and troubleshoot simultaneous support and training requests
• Proficient in Microsoft Office and Excel
• Barrier-breaking attitude – someone who does what it takes to make things happen even when there is resistance

A born instructor eager to learn and share your knowledge

Vision offers life, health, dental, and vision plans, as well as a 401(k)-matching program and paid time off