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IKEA Logo IKEA · Customer Service

Customer Relations Assistant

United Kingdom, Warrington Employment contract 13.45 GBP / Hour · Job Posted May 05, 2026
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Job Description

IKEA Warrington, WA5 7TY, are looking to welcome Customer Relations Assistants to join our team. Bring your problem‑solving flair and people skills to our Customer Relations team, where you’ll turn tricky moments into great experiences. From smooth returns to assembly advice and spotting product issues, you’ll be the go‑to expert who keeps customers smiling.

Job Responsibility

  • You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
  • You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
  • You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts
  • Working on the checkouts, supporting customers with card & cash transactions.

Requirements

  • You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision
  • You have a customer first mindset, making the customer feel valued and supported in everything you do
  • You are computer literate and able to work with technology
  • The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

What we offer

  • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
  • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers
  • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.
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