Customer Relations Assistant, IKEA

IKEA

Location:
United Kingdom, Edinburgh

Category:
Customer Service

Contract Type:
Employment contract

Salary:

12.60 GBP / Hour

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Job Description:

Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem-solving skills will shine as you handle customer complaints. You'll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you'll be the go-to person for customers needing help with product assembly and spare parts.

Job Responsibility:

You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts
You will support our customers across a variety of areas in the store including greeting them at the main entrance and supporting them through paying for their purchases at either manned or self service tills

Requirements:

You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision
You have a customer first mindset, making the customer feel valued and supported in everything you do
You are computer literate and able to work with technology
The confidence to maintain composure and consistency when dealing with a variety of customers and complex complaints

What we offer:

15% IKEA discount and discount portal helping you save £100s on high street retailers
X4 Life Assurance, enhanced statutory pension contributions and interest free loans

Additional Information:

Job Posted:
June 07, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Relations Assistant