Customer Relations Assistant, IKEA

IKEA

Location:
United Kingdom, Bristol

Category:
Customer Service

Contract Type:
Employment contract

Salary:

12.60 GBP / Hour

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Job Description:

As a Customer Relations Assistant, you’ll be the friendly face and supportive voice that turns challenges into solutions and visitors into lifelong fans. If you thrive in an engaging, people-first environment and appreciate the concept of working with a global brand that values simplicity and sustainability.

Job Responsibility:

Working on our checkouts and returns desk to support our customers in a timely manner
Greeting and welcoming customers with warmth to set the tone for a great day of shopping
Use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
Ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.

Requirements:

You prefer to take initiative
are adept at managing several responsibilities concurrently
value teamwork while also being able to complete assignments without direct supervision
You have a customer first mindset, where you make the customer feel valued and supported in everything you do
You are computer literate and able to work with technology
The ability to maintain composure and poise when dealing with a variety of customers and complex complaints.

What we offer:

15% IKEA discount & discount portal
Life Assurance of 4 times your pay
enhanced statutory pension contributions & interest free loans
Given Day - Additional days’ paid leave to take at any point during the year
Free healthy meal option, salad bar, fruit, and hot/cold drinks.

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Relations Assistant