Customer Relations Assistant, IKEA

IKEA

Location:
United Kingdom, Nottingham

Category:
Customer Service

Contract Type:
Employment contract

Salary:

12.60 GBP / Hour

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Job Description:

We’re looking for upbeat, quick-thinking Customer Relations Assistants who love turning challenges into great customer experiences. Whether you're helping at the checkouts, processing returns, or guiding customers through flat-pack puzzles, you’ll be the reason they leave with a smile.

Job Responsibility:

Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance
You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts

Requirements:

You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision
You have a customer first mindset, where you make the customer feel valued and supported in everything you do
You are computer literate and willing to work with technology
The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints

What we offer:

15% IKEA discount & discount portal helping you save £100’s on high-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
Given Day - Additional days’ paid leave to take at any point during the year
Free healthy meal option, salad bar, fruit, and hot/cold drinks

Additional Information:

Job Posted:
July 22, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Relations Assistant