Customer Relations Assistant, IKEA

Customer Relations Assistant

IKEA

Location:
United Kingdom, Nottingham

Category:
Customer Service

Contract Type:
Employment contract

Salary:

12.60 GBP / Hour

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Job Description:

At IKEA Nottingham, we’re on the lookout for friendly, quick-thinking Customer Relations Assistants who thrive on turning tricky situations into positive experiences. Whether you're helping at the checkouts, handling returns, or guiding customers through flat-pack frustrations, you’ll be the reason they come back with a smile. If you're a natural problem-solver with a passion for people, we’d love to meet you!

Job Responsibility:

Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance
You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts

Requirements:

You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision
You have a customer first mindset, where you make the customer feel valued and supported in everything you do
You are computer literate and able to work with technology
The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints

What we offer:

15% IKEA discount & discount portal helping you save £100’s on high-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
Free healthy meal option, salad bar, fruit, and hot/cold drinks

Additional Information:

Job Posted:
June 07, 2025

Employment Type:

Parttime

Work Type:

On-site work

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