Customer Relations Advisor Job at Parkdean Resorts (Newcastle upon Tyne)

Customer Relations Advisor

Parkdean Resorts

Location:
United Kingdom , Newcastle upon Tyne

Category:
Customer Service

Contract Type:
Not provided

Salary:

26183.00 GBP / Year

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Job Description:

At Parkdean Resorts, our guests are at the heart of everything we do - and our Customer Support Advisors play a vital role in ensuring every experience is a great one. We’re looking for a confident, knowledgeable, and people-focused professional to join our team and act as a trusted link between our customers, park teams, and senior stakeholders. In this advisory role, you’ll bring sound judgement, strong relationship-building skills, and the ability to navigate complex or sensitive situations with professionalism and care. You’ll help ensure our complaint-handling processes are clear, consistent, and aligned with both regulatory standards and our commitment to exceptional service.

Job Responsibility:

Be a key point of contact for daily customer communications, ensuring responses follow agreed service levels, policies, and best practice
Build and maintain strong relationships across customers, park teams, managers, and wider business stakeholders
Own cases from start to finish, providing timely updates and clear communication
Conduct initial investigations into customer issues and present findings to support informed decision-making
Manage customer feedback and complaints through our designated systems, using good judgement when escalating issues
Maintain high standards of accuracy while managing a varied and fast-paced workload
Work confidently under pressure, using sound judgement and maintaining a calm, customer-first approach
Work closely with key third-party partners such as Hoseasons, ABTOT, FCA, and NCC
Assist with the timely investigation and closure of compliance, legal, FCA, and DPA‑related cases

Requirements:

Someone driven, goal‑oriented, and committed to delivering great outcomes
A natural problem-solver with a solutions-focused mindset
Positive, innovative, and forward‑thinking
Strong customer focus with a commitment to high service standards
An excellent communicator, both verbally and in writing
Self‑aware, adaptable, and confident working with others
A supportive team player with plenty of energy and motivation

What we offer:

The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training
You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support
A 50% discount for you and a 25% discount for friends and family when booking your holiday with us
A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities
Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you

Additional Information:

Job Posted:
April 16, 2026

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