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Customer Relation Officer

https://www.ikea.com Logo

IKEA

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Location:
Philippines , Pasay City

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.

Job Responsibility:

  • ensure a positive and joyful shopping experience for all IKEA visitors and customers
  • ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business
  • handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions
  • develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization
  • escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers
  • ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues
  • understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience

Requirements:

  • experience working in a customer-service role and a fast-paced retail environment
  • strong interpersonal and communication skills that enable you to build rapport with customers
  • strong team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set
  • able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations
  • able to handle stress and work in an extremely face-paced environment
  • must be computer literate

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Parttime
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