Customer Relation Officer Job at IKEA (Pasay City)

Customer Relations Officer

Reporting to the Customer Relations Shopping Experience Manager, this role ensur...

Location

Philippines , Pasay City

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Passion in working with children and parents
experience in working with, entertaining and creating stimulating environments for children of different ages
experience in organizing and participating recreational activities and games
added advantage if previous experience working in child daycare and/or having a first aid certification
sound understanding of individual differences in ability, personality and interest
good communication skills in both Filipino and English
ability to accept criticism and deal calmly and effectively within high-stress situations

Job Responsibility

Handle daily operation of Småland, the children playground
ensure good teamwork in the operation of the playroom
check and maintain safety and cleanliness of the playroom
handle emergency cases such as accidents or sudden sickness
carry out safety and evacuation procedures
make announcements through internal paging system
communicate issues regarding safety and security of the children
submit daily Småland report and record information accurately
check availability of toys and videos
organize store toys and materials

What we offer

Annual leave
medical and dental
family & community leave
co-worker discount
subsidized meals in co-worker restaurant
bonus program
full training and inductions

Parttime

Customer Relations Officer, Easy Buying

You help to build and retain a long-lasting relationship with new and existing c...

Location

Singapore , Tampines

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 1 to 2 years of working experience in a fast-paced customer service environment
Has the ability to take initiative and possess a strong sense of responsibility
Solution-oriented and make well-considered decisions
Demonstrates strong resilience and is a good team player
Passionate about customer service and embodies a warm and engaging personality
Analytical with strong interpersonal and communication skills
Able to commit to working on retail shifts, including weekends and public holidays

Job Responsibility

Provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Parttime

Customer Relations Officer

Reporting to the Easy Buying Manager & Team Leader, you will help to build and r...

Location

Singapore , Singapore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
Has the ability to take initiative and possess a strong sense of responsibility
Solution-oriented and make well-considered decisions
Demonstrates strong resilience and is a good team player
Passionate about customer service and embodies a warm and engaging personality
Analytical with strong interpersonal and communication skills
Able to commit to working on retail shifts, including weekends and public holidays

Job Responsibility

To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
Ensure the correct orders are handed over to customers at the merchandise pick-up point
Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Fulltime

Customer Relations Officer

To provide a positive and joyful shopping experience for all IKEA visitors and c...

Location

Malaysia , Johor Bahru

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Possesses work experience in customer handling
A good team player with good communication and interpersonal skills
Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times
Independent, able to use and take personal initiatives to make considered decisions
Able to multitask and enjoy working in a fast-paced and future-oriented retail environment
Be passionate about customers and act to ensure a positive shopping experience
Willing to work on weekends, shift hours and Public holidays.

Job Responsibility

Follow and adhere to cash handling procedures to ensure the security of money handling
Contribute to the check-out action plan and take ownership for my part in its delivery
Manage the fulfillment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA
Tally articles and orders from the Merchandise Pick-Up (“MPU”) section
Create an Add-On sales order for customers who want to purchase delivery/ assembly/other services after checking out
Print and stick sticker labels onto all articles to be delivered correctly
Shrink wrap articles into individual groups and sort it by Transport Service Provider (“TSP”)
Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery
Support the fulfillment of customers’ offline orders and other tasks as and when required
Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery

Parttime

Guest Relations Officer

Le Cordon Bleu Dusit Culinary School is a joint venture company with its presenc...

Location

Thailand

Salary:

Not provided

Le Cordon Bleu

Expiration Date

Until further notice

Requirements

Minimum education of Vocational certificate in any discipline
Minimum of 1-2 years of relevant experience
Good communication skills both written and verbal communication both Thai and English
Good Interpersonal skills
Ability to liaise with other departments within the school
Proficiency in Microsoft Office programs
Word, Excel and Outlook

Job Responsibility

Serve as the primary point of contact for all guest-relations tasks with an active presence in the reception area and throughout the school
Welcome and greet guests upon arrival, assist during their visit, and ensure a warm farewell upon their departure
Collaborate closely with the Marketing team to ensure consistent and high-quality service delivery
Develop and maintain a thorough knowledge of the school’s courses and programs, tuition and fees, rules and regulations, and school facilities to provide accurate and detailed information to guests and students
Actively promotes in-house events and activities, and stays informed about special events and new course promotions to assist guests with accurate and timely information
Handle telephone calls and consider directing them to the appropriate personnel as needed
Manage the receipt and dispatch of documents and packages, ensuring they are delivered on time
Assist and coordinate with Student Services Officers and the Government Liaison Officer on student-related matters
Other assignments as assigned by supervisor

Customs Invoicing Officer

The Customs Invoicing Officer is responsible for managing and overseeing the inv...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor of Accounting, finance or any related field
Fresh graduate up to 1-year Experience
Excellent command in Microsoft offices
Excellent command in English
Team Player
Analytical Skills
Attention To Details
Communication Skills
Financial Acumen
Interpersonal Skills

Job Responsibility

Recording customs transactions and billing Customs Duty to our clients
Handle Customs transaction for inbound shipment by booking the customs transactions to the Origins and local customers
Book the customs charges that we receive from the destination

Customer Relations Administrator

Temporary Customer Relations Administrator to support team for 3 months, providi...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer service or customer relations role
Excellent verbal and written communication skills
Strong problem-solving skills and a positive attitude
Ability to work effectively both independently and as part of a dynamic team
Proficiency in using customer relationship management (CRM) software and standard office applications

Job Responsibility

Engaging with customers via phone, email, and chat to address inquiries and resolve issues promptly
Collaborate with internal teams to ensure timely receipt and sharing of information related to complaints and queries
Collecting feedback to help continually improve offerings
General administration duties when required

What we offer

Supportive Environment
Dynamic Work Culture
Career Development opportunities in transport and logistics sector

Fulltime

Guest Relation Officer

Respond to any questions from guests and follow up with guests to ensure their r...

Location

China , Sanya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to guest questions and follow up to ensure satisfaction
Take and confirm reservations and cancellations
Supply guests with information regarding property amenities, services, and local areas
Respond to guest requests for special arrangements or services
Contact appropriate departments to resolve guest requests
Collaborate with management to develop procedures and set goals
Assign and ensure work tasks are completed on time and meet quality standards
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language

What we offer

Training and development opportunities
Recognition programs
Focus on holistic well-being
Part of a global team
Community and camaraderie with diverse co-workers

Fulltime

Customer Relation Officer

IKEA

Location:
Philippines , Pasay City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 31, 2026

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