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The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job Responsibility:
Ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business
Handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions
Develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization
Escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers
Ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues
Understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise customers’ shopping experience
Requirements:
Experience working in a customer-service role and a fast-paced retail environment
Strong interpersonal and communication skills that enable you to build rapport with customers
Strong team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set
Able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations
Able to handle stress and work in an extremely face-paced environment