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Customer Relation Co-worker

https://www.ikea.com Logo

IKEA

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Location:
India , Navi Mumbai

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

Job Responsibility:

  • Helpful and friendly approach to customers
  • Ensure work space is effectively equipped and ready to help customers
  • Resolve customer complaints within level of authorisation
  • Assist customers with product assembly
  • Exchange component parts when needed
  • Offer solutions to frequently asked questions
  • Record information accurately in relevant systems
  • Ensure store is safe and secure environment
  • Drive sales growth and sustained long-term profitability
  • Contribute to department action plan
  • Work with manager to identify solutions to customer issues
  • Help and support colleagues when needed
  • Work together with other store functions
  • Share knowledge with colleagues
  • Follow cash handling procedures
  • Look for more effective ways of working to reduce costs

Requirements:

  • The IKEA values reflect my own values and give me energy
  • Passionate about growing business and people together using the experience and skills of our people in the best way
  • Driven to exceed goals
  • Enjoy working in a fast-paced and future-oriented retail environment
  • Desire to learn and improve skills
  • Knowledge, confidence and desire to resolve customer complaints
  • Knowledge, confidence and desire to make the buying process as easy as possible for customers
  • Knowledge of IKEA product range and how retailing works
  • Know how to assemble IKEA products
  • Understanding of IKEA Concept, global solutions, tools and working methods

Additional Information:

Job Posted:
November 18, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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