Customer Quality Technician

• Serve as the primary quality liaison between Harbinger and Upfitter, representing the customer’s voice on product and service quality
• Lead investigations of customer-reported quality issues, driving timely, data-based root-cause analysis and corrective/preventive actions
• Train technicians and inspectors on inspection standards, documentation, and continuous improvement practices
• Coordinate cross-functional teams (engineering, manufacturing, service) to resolve quality concerns and communicate progress transparently
• Analyze field performance and warranty data to identify systemic issues and develop improvement strategies
• Conduct Vehicle Buy-Off (VBO) inspections and audits to verify quality compliance at upfitter and production sites
• Support deployment of the Harbinger Quality Operating System (HQOS) to enhance reliability, serviceability, and customer satisfaction
• Develop and maintain dashboards and KPIs to track field quality and vehicle reliability performance
• Advocate for the voice of the customer, ensuring feedback drives continuous improvement across production, engineering, and supply chain.

• 3+ years of experience in customer-facing quality roles within the automotive, commercial vehicle, or EV industries
• Proven ability to manage field quality issues
• Skilled in root cause analysis, 8D, and reliability data analysis for continuous improvement
• Strong leadership, communication, and cross-functional collaboration skills
• Willing to travel extensively (50–75%) to Upfitter sites

Experience with last-mile delivery fleets, EV systems, telematics, remote diagnostics, and new vehicle launches.