Customer Quality Manager Job at Aptiv plc (Bakov nad Jizerou)

Customer Quality Manager

The SGH Medical Pharma Group (Stiplastics, Rovipharm, SGH Tunisia) is a European...

Location

France , Val-Revermont

Salary:

Not provided

SGH Medical Pharma

Expiration Date

Until further notice

Requirements

Bachelor’s degree (+3y) in quality management and/or significant, successful experience in customer quality, ideally in an industrial setting
Knowledge of ISO 13485, medical device regulations, and ISO 15378 is a plus
Fluency in written and spoken English to conduct audits and communicate independently
Organizational skills, attention to detail, and the ability to prioritize
Analytical skills and the ability to step back and assess the situation, particularly when handling customer complaints
Independence, a systematic approach, and the ability to meet deadlines
Discretion and reliability
Excellent writing and interpersonal skills
Adaptability when dealing with a variety of people and situations

Job Responsibility

Manage customer complaints: receipt, processing, follow-up, implementation of corrective and preventive actions (CAPA), and customer response
Process specifications and Quality Agreements (analysis, discussion, etc.)
Handle various customer requests
Manage customer audits: planning, organization, audit follow-up, implementation and monitoring of CAPA, and customer response
Lead and facilitate Change Control as needed
Participate in batch release
Manage customer exemption requests
Ensure the dissemination of key customer information across departments (production, logistics, quality, sales, etc.)
Process various customer requests
Help raise awareness and provide training for staff

What we offer

Competitive compensation
A share in the company’s profits
Meal vouchers
Time-off days
Health insurance & life insurance
Training in our business areas and products

Fulltime

Customer Quality Manager

You will lead customer quality for customer projects, maintaining communication ...

Location

Hungary , Tatabanya

Salary:

Not provided

Aptiv plc

Expiration Date

Until further notice

Requirements

5 years of automotive engineering/quality or similar skills
Strong relationship building and Communication skills
Experience with leading a team, setting goals and objectives
Independent, as well as a Team Player
Flexible, structured, punctual, well organized
No restriction for travel - expected travel locally and internationally (20%)
Local Language and Advanced English
Computer literacy skills i.e. Microsoft Office, etc.
Ability to read an engineering drawing

Job Responsibility

Implement defined strategies to support and achieve Aptiv quality objectives
Support vehicles build programs and provide feedback to the manufacturing plants on quality issues raised
Liaise with manufacturing plants and provide feedback on customer performance to ensure quality is maintained at world class levels
Drive warranty related activities and participate in all activities to implement changes to reduce warranty cost impact
Assigned as a Customer Representative with responsibility to ensure that Customer Specific Requirements are met
Management representative to ensure compliance with IATF 16949
Stay up to date with manufacturing and quality innovations and engage with the customer
Provide customer support on projects e.g., meetings, progress reporting and plant visits
Ensure effective communication between Customer and relevant manufacturing facilities
Liaise with Aptiv Site leadership, Program teams and Quality Director / CBU Quality Manager

What we offer

Competitive compensation package
Learning, professional growth and development in a world recognized international environment
Access to internal & external training
Recognition for innovation and excellence
Opportunities to give back to the community
Meaningful work that makes a difference in the world
Competitive health insurance package

Fulltime

Senior Quality Manager, Customer Service

You are part of the Customer Service Team at Kleinanzeigen, which is responsible...

Location

Germany , Berlin

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

3+ years of experience in a Quality Management role, ideally within Customer Service, Contact Centres, or outsourced service environments
Strong analytical and reporting skills and are confident working with Excel or Google Sheets, QA tools, and data- or AI-supported quality solutions
Communicate clearly and diplomatically, even in sensitive situations, and manage stakeholders effectively across cross-functional teams
A team player and independent contributor with a hands-on mindset and high attention to detail
Resilient in fast-changing environments and know how to deal constructively with resistance to change
Fluent in German and English, both written and spoken

Job Responsibility

Own, manage, and continuously improve the quality of Customer Service activities delivered by external partners, ensuring consistent service standards and outcomes
Partner closely with outsourced teams to analyse performance trends, define quality metrics and KPIs, run calibration processes, and provide actionable feedback to improve service delivery
Generate, analyse, and present quality reports, insights, and improvement areas to internal stakeholders, using data- and AI-supported quality monitoring and reporting tools
Maintain and evolve quality monitoring frameworks, including scorecards, forms, benchmarking, and visualised processes aligned with business objectives
Collaborate closely with other Customer Service, training and operations teams to align on processes, design targeted coaching, training, and continuous improvement initiatives that enhance the overall customer experience
Act as a guide and mentor to the Quality Specialists in the team, fostering consistency, knowledge sharing, and a strong quality mindset across partners and stakeholders

What we offer

An attractive Base Salary
Participation in our Short Term Incentive plan (annual bonus)
Work From Anywhere: Enjoy up to 20 days a year of working from anywhere
A 24/7 Employee Assistance Program for you and your family

Fulltime

Group Manager - Services Customer Operations Manager

Group Manager - Services Customer Operations Manager is a people manager role. T...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
2+ years management (e.g., people, project, process, vendor, change) experience
This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.

Job Responsibility

Be the leader that enables a successful S-COM team, achieving maximum business value
fosters global thinking, to evolve the global organization for greater efficiency and broader impact
enables a diverse and inclusive environment within Business Operations, where great talent is developed and maximum potential is realized
Enable an efficient end-to-end deal engine through S-COMs orchestrating deals end to end while engaging sellers, customers, support teams and other key stakeholders
executing steps to influence & shape deal construct, ensuring all contractual deliverables are completed on time and with quality to enable transformational deals
Engage across organizations to resolve complex deal issues, as needed
Enable clear and concise communications to senior field & operations LT
At any given point of time, have a clear view of what is critical to success for Microsoft, evolving strategies to adapt by understanding customer & business trends etc
Amplify the voice of Operations to field leadership and vice-versa from field to Operations leadership on how Operations is (or needs to) enable / unblocks issues in each market
Have a disciplined planning & execution rhythm for S-COM scope for each quarter in advance of the quarter, with the full team aligned and clear on their role to deliver

Fulltime

Senior Customer Custodain - Quality Management Customer

To manage specific Customer(s) by communicating, engaging and resolving issues p...

Location

India , Bengaluru

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 2-7 years experience
Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods
Knowledge on digitalization tools (risk estimation tools,etc)
Good know how on PowerBI, Advance Excel

Job Responsibility

To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction
Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team
Monitor the customer perception and define appropriate actions for customer satisfaction
Conduct PHA/Line walk for new customer projects
Evaluate and manage customer requirements post approval and implement the same through plant quality
Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location
Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories)
Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution

Fulltime

Customer Success Manager-Manager

We are seeking an experienced individual to lead the end‑to‑end customer success...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

More than six years of experience in an international, customer‑facing Customer Success role
Strong telecom product knowledge (at least one product line such as fixed, mobility, security, IoT, SaaS, Cloud, MPN, or unified communications)
ITIL 4 certified with strong understanding of the full service lifecycle
Excellent communication and presentation skills with the ability to influence senior stakeholders
Strong understanding of LAN/WAN, MPLS, SD‑WAN, internet access, fixed voice, SDH/DWDM, and related technologies
Experience engaging and managing vendors/carriers
Financial acumen with the ability to interpret P&L statements and support account profitability
Skilled in conflict resolution, collaboration, Agile ways of working, and stakeholder influence
Empathetic, adaptable, and committed to delivering exceptional customer experience
Bachelor’s degree in Engineering (essential)

Job Responsibility

Build and maintain strong relationships with global enterprise customers in multiple regions
Represent VOIS in discussions with senior customer stakeholders, ensuring clarity, trust, and excellent service quality
Own customer satisfaction strategy including NPS improvement programmes
Manage Service Reviews (monthly/quarterly), ensuring accurate documentation, action tracking, and reporting
Oversee continuous service improvement initiatives across sell‑build‑run lifecycle
Resolve issues outside standard BAU processes by managing escalations effectively
Maintain accurate service inventories and customer information
Work with operational and enabling functions to ensure fulfilment of contractual commitments
Identify revenue opportunities through upselling, cross‑selling, and footprint expansion
Conduct detailed performance and trend analysis, proposing improvements where needed

What we offer

Opportunity to work with global enterprise customers and cutting‑edge telecom technologies
Exposure to complex service environments and cross‑functional collaboration across regions
Ability to influence strategic customer success outcomes and drive service excellence
Growth opportunities across customer success, service management, and telecom technology domains
Experience working in a dynamic, multicultural, international environment

Customer Success Manager-Deputy Manager

We are seeking a highly skilled Customer Success Partner to build, manage, and g...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

An experienced Customer Success professional with 6+ years in international, customer‑facing roles
Skilled in telecom product lines such as fixed line, mobility, cybersecurity, IoT, cloud, SD‑WAN, and unified communications
ITIL 4 certified with deep understanding of the service lifecycle and Agile practices
A confident communicator capable of presenting to global senior stakeholders, both virtually and face‑to‑face
Technically sound with knowledge of SDH, DWDM, LAN/WAN, MPLS, internet access, DSL, fixed voice, and SD‑WAN
A collaborative influencer, able to work across multiple internal teams and navigate complex organisational structures
Financially perceptive, with the ability to interpret P&L statements and support profitable account outcomes
Empathetic, adaptable, and capable of resolving complex issues under pressure
A proactive individual who thrives in dynamic environments and can prioritise effectively
Holds a Bachelor of Engineering and relevant certifications such as CCNA/CCNP, AWS/Azure fundamentals, Prince2 Foundation.

Job Responsibility

Strengthen customer relationships by serving as the primary contact for strategic and operational discussions, engaging with senior customer stakeholders across multiple countries
Deliver a comprehensive customer success strategy that drives retention, reduces churn, and boosts product usage and service adoption
Conduct monthly and quarterly service reviews, analyse service performance, and recommend improvements for operational efficiency
Oversee contract fulfilment and ensure all service commitments are delivered consistently
Lead critical escalations outside BAU workflows, coordinating cross‑functional teams to drive swift resolution
Maintain accurate service inventories and documentation to support effective governance
Identify cross‑sell and up‑sell opportunities in collaboration with sales teams, contributing to account profitability
Support digitalisation by transforming manual reports into automated dashboards to enhance customer transparency
Guide internal service teams, delivering clear direction and supporting collaboration across regions and functions
Track service credits, generate timely service reports, and ensure high service quality through continuous improvement initiatives

What we offer

Opportunities to work with global enterprise customers spanning multiple regions
Exposure to cutting-edge telecom and digital technologies such as SD‑WAN, IoT, Cloud, MPN, and cybersecurity
Experience across full service lifecycle management, enhancing both technical and commercial expertise
Collaboration with diverse, international teams, enabling strong cross-cultural skill development
The chance to influence customer strategy, drive NPS improvements, and contribute directly to revenue growth.

Quality Manager

The Quality Manager will be responsible for ensuring that all products are manuf...

Location

United Kingdom , Rosyth

Salary:

Not provided

Mowi Poland

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in a similar role
Internal Auditor training and experience
Demonstrable track record of delivering a high standard of work to agreed deadlines and an ability to work under pressure
Good written and verbal communication

Job Responsibility

Implementation of the Food Safety and Quality policies and procedures
Trend non-conformance findings to identify root cause for prevention of reoccurrence including via GMP auditing, customer complaints, micro results and internal non-conformances
Promoting and driving food safety and quality culture
HACCP – Identify risks and implement controls prior to the introduction of new products, processes, equipment or raw materials
Leading on the Technical aspect of NPD in preparation for new product launches
Lead, motivate and coach the QC/QA team to achieve continuous improvement
Driving Technical KPI standards and communicating findings to enhance best practice across the business
Escalating any relevant issues with the Senior Quality Manager

What we offer

Competitive salary and benefits package
A leadership role within a dynamic, growing FMCG manufacturing business
Significant opportunities for training, professional development and career progression
A collaborative, supportive and quality-focused working environment

Fulltime

Select Country

Customer Quality Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Customer Quality Manager

Customer Quality Manager

Customer Quality Manager

Senior Quality Manager, Customer Service

Group Manager - Services Customer Operations Manager

Senior Customer Custodain - Quality Management Customer

Customer Success Manager-Manager

Customer Success Manager-Deputy Manager

Quality Manager

Our AI answers in your language