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Customer Quality Manager

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Aptiv plc

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Location:
Czech Republic , Bakov nad Jizerou

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Category:
Quality Control

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customer Quality Manager on our team, you will lead customer quality for customers projects, maintaining communication between customers, company service center, Customer support engineers and manufacturing facilities. Implement quality strategies to achieve zero defects at customer location. Drive all 0km quality and warranty activities for customer.

Job Responsibility:

  • Implement defined strategies to support and achieve company quality objectives
  • Support vehicles build programs and provide feedback to the manufacturing plants on quality issues raised
  • Liaise with manufacturing plants and provide feedback on customer performance to ensure quality is maintained at world class levels
  • Drive warranty related activities and participate in all activities to implement changes to reduce warranty cost impact
  • Assigned as a Customer Representative with responsibility to ensure that Customer Specific Requirements are met
  • Management representative to ensure compliance with IATF 16949
  • Stay up to date with manufacturing and quality innovations and engage with the customer
  • Provide customer support on projects e.g., meetings, progress reporting and plant visits
  • Ensure effective communication between Customer and relevant manufacturing facilities
  • Liaise with company Site leadership, Program teams and Quality Director / CBU Quality Manager
  • Participate actively to the continuous improvement of the company Business System and projects
  • Monitor and close quality issues to target timescales
  • Develop and maintain structure to ensure all customer projects are properly resourced
  • Establish a continuous improvement culture and set targets to focus on improved performance
  • Develop team in line with current and future demands
  • Customer representative for customers activities
  • Maintain effective communication links into the customer and internal teams
  • Manage stakeholders and their expectations through regular communications

Requirements:

  • 5 years of automotive engineering/quality or similar skills
  • Strong relationship building and Communication skills
  • Experience with leading a team, setting goals and objectives
  • Independent, as well as a Team Player
  • Flexible, structured, punctual, well organized
  • No restriction for travel - expected travel locally and internationally (20%)
  • Local Language and Advanced English
  • Computer literacy skills i.e. Microsoft Office, etc.
  • Ability to read an engineering drawing

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
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