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Customer Quality Manager

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SGH Medical Pharma

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Location:
France , Val-Revermont

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Category:
Quality Control

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The SGH Medical Pharma Group (Stiplastics, Rovipharm, SGH Tunisia) is a European leader in medical devices and drug delivery. Building on recent major developments in the field of in vitro diagnostics and as a recipient of the “Industrial Modernization” stimulus plan, our group continues to grow and expand its operations. offers a comprehensive range of services, from standard production to custom development, including medical contract manufacturing. In addition to manufacturing at multiple ISO 13485 / 15378 / 14001-certified sites—some of which are ISO 8 cleanrooms—we provide our clients with our full range of expertise in quality, R&D, industrialization, and marketing. You want to join an innovative, ambitious organization dedicated to public health, with a meaningful and inspiring mission and a team of experts with diverse personalities? We have an exciting opportunity for you as a Customer Quality Manager based in Val-Revermont (01).

Job Responsibility:

  • Manage customer complaints: receipt, processing, follow-up, implementation of corrective and preventive actions (CAPA), and customer response
  • Process specifications and Quality Agreements (analysis, discussion, etc.)
  • Handle various customer requests
  • Manage customer audits: planning, organization, audit follow-up, implementation and monitoring of CAPA, and customer response
  • Lead and facilitate Change Control as needed
  • Participate in batch release
  • Manage customer exemption requests
  • Ensure the dissemination of key customer information across departments (production, logistics, quality, sales, etc.)
  • Process various customer requests
  • Help raise awareness and provide training for staff
  • Ensure compliance with internal procedures
  • Help draft and revise internal procedures and documents
  • Propose improvement solutions
  • Conduct and monitor internal audits: organization, execution, report writing, distribution, and follow-up on corrective and preventive actions (CPA)
  • Release batches of CE/non-CE finished and semi-finished products: review of documentation and release in the ERP system
  • Ensure follow-up on site CPAs and monthly follow-up with internal teams

Requirements:

  • Bachelor’s degree (+3y) in quality management and/or significant, successful experience in customer quality, ideally in an industrial setting
  • Knowledge of ISO 13485, medical device regulations, and ISO 15378 is a plus
  • Fluency in written and spoken English to conduct audits and communicate independently
  • Organizational skills, attention to detail, and the ability to prioritize
  • Analytical skills and the ability to step back and assess the situation, particularly when handling customer complaints
  • Independence, a systematic approach, and the ability to meet deadlines
  • Discretion and reliability
  • Excellent writing and interpersonal skills
  • Adaptability when dealing with a variety of people and situations
What we offer:
  • Competitive compensation
  • A share in the company’s profits
  • Meal vouchers
  • Time-off days
  • Health insurance & life insurance
  • Training in our business areas and products

Additional Information:

Job Posted:
April 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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