Customer Quality Manager Job at SGH Medical Pharma (Val-Revermont)

Job Description

The SGH Medical Pharma Group (Stiplastics, Rovipharm, SGH Tunisia) is a European leader in medical devices and drug delivery. Building on recent major developments in the field of in vitro diagnostics and as a recipient of the “Industrial Modernization” stimulus plan, our group continues to grow and expand its operations. offers a comprehensive range of services, from standard production to custom development, including medical contract manufacturing. In addition to manufacturing at multiple ISO 13485 / 15378 / 14001-certified sites—some of which are ISO 8 cleanrooms—we provide our clients with our full range of expertise in quality, R&D, industrialization, and marketing. You want to join an innovative, ambitious organization dedicated to public health, with a meaningful and inspiring mission and a team of experts with diverse personalities? We have an exciting opportunity for you as a Customer Quality Manager based in Val-Revermont (01).

Job Responsibility

Manage customer complaints: receipt, processing, follow-up, implementation of corrective and preventive actions (CAPA), and customer response
Process specifications and Quality Agreements (analysis, discussion, etc.)
Handle various customer requests
Manage customer audits: planning, organization, audit follow-up, implementation and monitoring of CAPA, and customer response
Lead and facilitate Change Control as needed
Participate in batch release
Manage customer exemption requests
Ensure the dissemination of key customer information across departments (production, logistics, quality, sales, etc.)
Process various customer requests
Help raise awareness and provide training for staff
Ensure compliance with internal procedures
Help draft and revise internal procedures and documents
Propose improvement solutions
Conduct and monitor internal audits: organization, execution, report writing, distribution, and follow-up on corrective and preventive actions (CPA)
Release batches of CE/non-CE finished and semi-finished products: review of documentation and release in the ERP system
Ensure follow-up on site CPAs and monthly follow-up with internal teams

Requirements

Bachelor’s degree (+3y) in quality management and/or significant, successful experience in customer quality, ideally in an industrial setting
Knowledge of ISO 13485, medical device regulations, and ISO 15378 is a plus
Fluency in written and spoken English to conduct audits and communicate independently
Organizational skills, attention to detail, and the ability to prioritize
Analytical skills and the ability to step back and assess the situation, particularly when handling customer complaints
Independence, a systematic approach, and the ability to meet deadlines
Discretion and reliability
Excellent writing and interpersonal skills
Adaptability when dealing with a variety of people and situations

What we offer

Competitive compensation
A share in the company’s profits
Meal vouchers
Time-off days
Health insurance & life insurance
Training in our business areas and products

SGH Medical Pharma - All Job Offers

Select Country

Customer Quality Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?