Job Description
Customer Quality - Lead - We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies LANGUAGE VIEW PROFILE EMPLOYEE LOGIN DISCOVER US QUALITY Job Description Customer Quality - Lead Requisition ID: 4344 Job Location: Greater Noida - India Category: Quality Job Type: Full Time APPLY NOW About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose Early Hour Customer Quality Concerns – Tracking early hour customer complaints reported , resolution time, and achieving Customer Quality Indicators ( MERF F/100 Hrs, F/300 Hrs.) Corrective & Preventive Actions (CAPA) – Measuring effectiveness through structured problem solving, recurrence prevention, and audit compliance. Response & Service Quality – End to End coordination with Product Support , Infield Quality and Plant Quality for timely communication with the customers. Key Responsibilities End to End Customer Quality Management: Act as the primary point of contact for customer quality concerns reported in Early Hours Investigate and resolve customer complaints related to product quality. Cross-functional Coordination, Work closely with Production, Engineering, Supplier Quality, and Plant Quality to ensure alignment on quality improvements and issue resolution on priority basis. Containment & Escalation Management, Lead immediate containment actions for quality issues (internal & customer end), Coordinate with production, process quality and supply chain teams for quick resolution, Escalate critical issues and ensure leadership visibility. Structured Problem Solving : Measure & Analyze key customer quality metrics (PPM, Warranty, Rejection rates) , Monitor trends and initiate improvement actions, Drive achievement of customer-specific quality targets Implement structured problem-solving methodologies (8D, 4 Box, 5Why, FMEA, etc.). Collaborate with manufacturing, design, and supplier teams to improve product quality. Experience Required Minimum 15-20 years in Tractor/Commercial Vehicles/Cosntruction Equipments Preferred Qualifications Engineering in Mechanical in BE / B.Tech - Regular or Diploma + BE/B.tech(Distance) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off APPLY NOW VIEW AUDIO DESCRIPTION BUILD A CAREER DOING MEANINGFUL WORK Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity. SIMILAR INDUSTRIAL JOBS SENIOR MATERIAL ANALYST Wichita, US SOURCING SPECIALIST II - ELECTRICAL Oak Brook, US BUYER - PARTS St Marys, AU INCOMING PARTS QUALITY - LEAD Greater Noida, IN CUSTOMER QUALITY - LEAD Greater Noida, IN SEARCH ALL JOBS JOIN OUR TALENT COMMUNITY AND RECEIVE OUR LATEST NEWS AND JOB ALERTS JOIN US CNH (NYSE: CNHI) is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, CASE and New Holland Construction Equipment. FIND OUT MORE ABOUT OPPORTUNITIES ACROSS OUR GLOBAL REGIONS: SEARCH JOBS NOW FOLLOW US LEGAL PRIVACY REQUEST FORM COOKIE SETTINGS SMS PRIVACY STATEMENT © 2025 CNH Industrial N.V. Meta title of the page: "Customer Quality - Lead Job Details | CNH".
