Customer Quality Engineer

Support customers for all Quality related issues. Communicate questions from the customer into the appropriate channels within Aptiv organization. Adapt a quality awareness to everyone who can affect the quality of our products/ process or system. Work with fast response, preventive actions & continuous improvements Support New Model launch milestone activities related to Quality deliverable including Lesson learned ( prevention). Assure compliance to APTIV Regulations & Policies Support warranty related issues. Quality product & process audit at customer site and Aptiv plant. Collect and analyze problems together with the Customer and take fast actions to solve problems and avoid a line disturbance due to quality reasons. Initiate communication and (if needed) meetings of involved parties to inform and define necessary actions. Initiate the containment activities (sort/rework) at customer with clear instructions from Aptiv Plant or product engineering. Perform a risk assessment & feasibility study for reworks activities in sils & at Customer production lines. Coordinate Quality Improvements activities at customer & verify the effectiveness of solutions with solid breakpoints. Record, Report and Follow-up the facts & figures to share with the customers through appropriate problem solving tools. Report regularly Key Performance Indicators to management. Be the Voice of the Customer’ assembly plant inside the Aptiv organization. Initiate actions to prevent the occurrence of any non-conformity relating to product, process or system. Support customer & Aptiv warranty engineer on warranty related items. Coordinate & collaborate with SQA for Aptiv component suppliers (TIER2) quality related issues Track & analyze COPQ & COPD for all on site reworks.