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This is where you make a difference in our patients’ safety. As a member of the Baxter Quality team, you will play an essential part in our mission of saving and sustaining lives. Quality is important throughout the entire product lifecycle and works collaboratively with all areas of the organization. Because Quality touches everything Baxter does, a role in Quality provides many opportunities for growth, learning and a successful career that has a daily impact on people’s lives.
Job Responsibility:
Ensure the processing, trend analysis and management of customer complaints related to products, guarantee the implementation of corrective and preventive actions, and contribute to the continuous improvement of customer satisfaction and product quality
Manage and analyze customer complaints, including leveraging field information and providing support for the review of returned parts
Lead trend analyses to meet global and local requirements for tracking and resolving defects, and maintain a high level of customer satisfaction
Actively contribute to cross-functional action plans aimed at continuous product improvement, whether related to design, production, suppliers, or customer service
Ensure clear and regular communication between all teams involved in Product Care activities to guarantee a systemic and aligned approach
Produce structured and reliable reports for internal and external clients to maintain trust and uphold quality commitments
Requirements:
Master's degree (or equivalent) in a technical field (mechanics, electronics, engineering, data science, industrialization) or any field offering a strong foundation in data analysis
A minimum of 2 years' experience in technical problem management, data analysis, technical customer relations, or product support is a plus
Ability to analyze complex technical problems
Proficiency in coordinating multidisciplinary teams
Excellent written and oral communication skills
Organizational skills, rigor, and a strong customer service orientation