Customer Quality Data Analyst

• Leads Quality reviews of regulatory, program, and customer requirements ensuring early quality involvement in process and program developments
• Engage and lead stakeholders to ensure a positive customer experience
• Leads stakeholders in analysis of process data, metrics, models and flows to identify root cause of complex problems and development and implementation of preventive or corrective actions
• Maintains KPI dashboards and metrics files using Cognos and other data analytics tools
• Conducts research, compiles and analyzes performance reports and KPIs to continuously improve process capability
• Lead the identification and execution of improvement activities aimed at enhancing customer experience and increasing efficiency
• Leads multi-function, multi-site groups to develop company directives, policies, processes, procedures and metrics to assure program, customer, regulatory requirements, and working agreements are deployed
• Assists in the development of new standard processes and policies relating to customer experience and presentations
• Works under minimal direction

• 5+ years of experience working Aerospace, Fabrication and/or Manufacturing
• 5+ years of experience in analyzing and presenting data
• 5+ years of experience working with manufacturing, fabrication, or assembly processes and procedures
• 5+ years of experience in SQL, Cognos, PowerBi, Tableau, or other visualization tools
• 5+ years of experience in advanced excel skills (Pivot tables, Charts, etc.)
• 5+ years of experience with Microsoft Excel and VBA Macro

5+ years of experience in Quality

• health insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life and disability insurance programs
• paid and unpaid time away from work
• Generous company match to your 401(k)
• Industry-leading tuition assistance program pays your institution directly
• Fertility, adoption, and surrogacy benefits
• Up to $10,000 gift match when you support your favorite nonprofit organizations