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Boeing Logo Boeing · IT - Software Development

Customer Quality Data Analyst

United States, North Charleston 117300.00 - 158700.00 USD / Year · Job Posted June 02, 2026
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Commercial Airplanes (BCA) is hiring a Customer Quality Data Analyst to help support the team in North Charleston, South Carolina on 1st Shift. We are committed to providing our team equal opportunity for growth in a stable work environment. We encourage every teammate to feel empowered to bring their best through creativity, innovation, and diversity, as this drives a positive culture through transparency, safety, quality, and respect. Above all, employees will be provided the opportunity to seek, speak, and listen within the organization, and they are encouraged to share externally with each Boeing customer to build balanced work relationships.

Job Responsibility

  • Leads Quality reviews of regulatory, program, and customer requirements ensuring early quality involvement in process and program developments
  • Engage and lead stakeholders to ensure a positive customer experience
  • Leads stakeholders in analysis of process data, metrics, models and flows to identify root cause of complex problems and development and implementation of preventive or corrective actions
  • Maintains KPI dashboards and metrics files using Cognos and other data analytics tools
  • Conducts research, compiles and analyzes performance reports and KPIs to continuously improve process capability
  • Lead the identification and execution of improvement activities aimed at enhancing customer experience and increasing efficiency
  • Leads multi-function, multi-site groups to develop company directives, policies, processes, procedures and metrics to assure program, customer, regulatory requirements, and working agreements are deployed
  • Assists in the development of new standard processes and policies relating to customer experience and presentations
  • Works under minimal direction

Requirements

  • 5+ years of experience working Aerospace, Fabrication and/or Manufacturing
  • 5+ years of experience in analyzing and presenting data
  • 5+ years of experience working with manufacturing, fabrication, or assembly processes and procedures
  • 5+ years of experience in SQL, Cognos, PowerBi, Tableau, or other visualization tools
  • 5+ years of experience in advanced excel skills (Pivot tables, Charts, etc.)
  • 5+ years of experience with Microsoft Excel and VBA Macro

Nice to have

5+ years of experience in Quality

What we offer

  • health insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work
  • Generous company match to your 401(k)
  • Industry-leading tuition assistance program pays your institution directly
  • Fertility, adoption, and surrogacy benefits
  • Up to $10,000 gift match when you support your favorite nonprofit organizations
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