CrawlJobs Logo

Customer Quality Assurance Specialist

Spain, Barcelona · Job Posted May 14, 2026
Apply Position
Job Link Share

Job Description

Become the point of contact for QA-related topics within the Customer Experience team at bsport! The Customer QA 1 owns low- to medium-complexity tickets, ensuring precise documentation and bug reporting. You’ll interact directly with Customer Success and Customer Care to clarify requests and escalate when needed, while maintaining structured Notion and Linear processes.

Job Responsibility

  • Manage low/medium tickets independently
  • Document steps to reproduce, observations, and status updates in Notion
  • Communicate with Customer Success and Customer Care via Slack channels and tag appropriately
  • Create or update Linear bug tickets, following templates and priority rules
  • Identify trends in bugs and escalate to Customer Experience or Product/Tech teams
  • Maintain adherence to CQA workflows and ticket hygiene

Requirements

  • QA, customer support, or product-related experience
  • Strong attention to detail and structured written communication
  • Knowledge of Notion, Slack, and bug tracking tools
  • Comfortable working cross-functionally
  • Fluent in English (French is a plus)

Nice to have

French is a plus

What we offer

  • Vibrant office in Passatge St. Joan, Barcelona with free drinks and snacks
  • Hybrid working model: 1 remote day per week, plus 15 extra remote days per year
  • Health insurance with Alan, fully covered by the company
  • Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps
  • Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way
  • A diverse, collaborative workplace - join an international team
  • Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule
  • Feel supported with paid sick leave, because your health always comes first

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Customer Quality Assurance Specialist

8 matching positions

New

Specialist Quality Assurance

Responsible for providing oversight and leadership for quality systems execution...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Doctorate degree OR Master's degree and 2 years of directly related experience OR Bachelor's degree and 4 years of directly related experience OR Diploma and 8 years of directly related experience
  • 8 years related work experience (manufacturing, process development, or quality assurance) in the pharmaceutical / biologics industry with progressively increasing responsibility and demonstrated experience in project management, quality assurance, and quality systems.
  • Direct experience with bulk manufacturing of biopharmaceuticals/API preferred.
  • Demonstrated proficiency of written and verbal communication skills (including technical writing and presentations) with ability to communicate and collaborate effectively with technical and senior management staff.
  • Experience with regulatory audits and inspections
  • Problem solving skills with the ability to apply logic and assess data to reach decisions and solutions related to compliance and product quality.
Job Responsibility
Job Responsibility
  • Provide Quality oversight to plant operations, ensuring appropriate application and execution of GMP compliance requirements and Amgen Quality Management System in plant operations through phases of commissioning, process qualification, regulatory approval and market supply
  • Support routine GMP documentation review activities (e.g. electronic batch records, SOPs, logbooks, work orders, batch production reports and validation protocols etc.) and ensure key performance indicator met targeted metrics
  • Co-lead and support the deployment of Amgen quality systems, including management review, validation, change control and CAPA and ensure that the systems are managed in compliance with cGMP expectations
  • Participate in complex root cause investigations for deviations
  • Review and approve deviation investigations, change controls, and other quality records (with focus on highly complex records)
  • Provides Quality Assurance support in New Product Introduction (NPI) team
  • Coach site Quality Assurance professionals on resolution of complex problems
  • Participate in regulatory inspections, and interact directly with regulatory inspectors
  • Supporting other Quality Assurance initiatives/activities such as continuous improvement projects, supplier quality, stability program, product quality review, customer complaint investigation.
What we offer
What we offer
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
  • Fulltime
Read More
Arrow Right

Quality Assurance Specialist

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL...
Location
Location
United States , Simpsonville
Salary
Salary:
70000.00 - 80000.00 USD / Year
hbfuller.com Logo
H.B. Fuller
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA degree required (Chemistry or Engineering degree preferred)
  • Knowledge of the chemistry and processes involved in the manufacturing of polymers, UV, and blended final mixed solutions is ideal
  • Ideal candidate can be entry-level or 3+ years of experience if has co-op/intern experience in an applicable industry
  • Ideal candidate is an experienced quality or process professional with three years of lab, quality and/or process manufacturing experience who operates with a sense of urgency and brings a proven track record in transforming site manufacturing
  • He/she comes from an environment of equivalent size, complexity and multiple products and applications
  • Management of Change process understanding or experience
  • A point of contact on customer complaints and experience completing root cause and corrective actions
  • Hands on analytical lab experience operating equipment such as GC, HPLC, FTIR, Viscometer, pH meter, Gravimetric analysis
  • Effectively engage employees at all levels in a positive manner that fosters team building and community, and help identify succession plans for high potential employees
  • Must possess effective, strong communications and analytical skills, be persuasive and have good general management acumen
Job Responsibility
Job Responsibility
  • Manages assets efficiently from an environmental, health, safety perspective while ensuring quality production, high customer service levels, low inventory and keeping costs/expenses within target budget guidelines
  • Aligns continuous improvement initiatives with strategic objectives and key performance metrics to successfully manage programs and processes that support strategic goals, particularly as they relate to quality and the journey to zero defects
  • Drives operational improvements in safety, quality and productivity by employing Lean, Six Sigma, and Operational Discipline methodologies to achieve business objectives
  • Creates a culture where safety is a value that results in top quartile safety performance, where the organization proactively identifies and reduces risk to create a safe and healthy work experience for all
  • Promotes a “Customer First” mindset and culture through proactive employee identification of process improvements to yield superior quality and customer service in accordance with targeted metrics
  • Complies with and proactively adheres to all governmental regulations and requirements
  • Exhibits strong influencing skills in a matrix environment, by being approachable and involved with key constituencies at all levels and working effectively across geographic/functional lines
  • Experience and demonstrated capability with a global ERP/SAP systems
What we offer
What we offer
  • comprehensive benefits
  • incentive and recognitions programs
  • health & wellness benefits
  • 401K contributions
  • paid time off
  • paid holidays
  • Fulltime
Read More
Arrow Right

Quality Assurance Specialist

The Quality Assurance Specialist will be responsible for monitoring phone calls ...
Location
Location
United States , West Valley City
Salary
Salary:
Not provided
onemainfinancial.com Logo
OneMain Financial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer Service: 1 year
  • High School Diploma or equivalent
  • Interpersonal skills promoting a team environment
  • Six (6) months experience in relevant position or equivalent preferred
Job Responsibility
Job Responsibility
  • Review application documents for accuracy prior to funding
  • Assist in the development of the quality assurance practices throughout the originations departments
  • Develop, update, and facilitate QA related trainings and/or calibration meetings as needed
  • Review of customer and/or dealership phone, chat, SMS, and email interactions
  • Deliver regular QA score reports and a monthly QA score report to management
  • Assist in process improvement in existing systems and processes to drive quality and efficiency and enhance customer experience
  • Assist departments in maintaining compliance with all Federal and local regulations
  • Assist in revisions of internal, departmental policy documents and training reference materials
  • Other duties as assigned by the Operations Manager
What we offer
What we offer
  • Paid time off (15 days' vacation per year, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)
  • 11 Paid holidays (4 floating holidays, prorated based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)
  • Fulltime
Read More
Arrow Right

Quality Assurance Specialist

As a Quality Assurance Specialist with a focus on SAR Reporting at Wise, you are...
Location
Location
United States , Austin
Salary
Salary:
70500.00 - 84600.00 USD / Year
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Professional experience: 2+ years of experience in QA related to BSA/AML or experience in AML Investigations or SAR Reporting
  • Strong understanding of BSA/AML regulations and SAR requirements
  • Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations
  • Self-Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies
  • Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis
  • Risk and Compliance expertise relevant to SAR Reporting, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function
  • Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate
  • Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis
  • Critical thinking: Ability to critically assess information, demonstrate attention to detail, challenge assumptions, dig deeper where required, ask the right questions and connect data across different sources to make informed and risk-based decisions
  • Risk management: Uses facts, data, policy and risk frameworks to support conclusions and assess risk materiality ensuring decisions can be justified
Job Responsibility
Job Responsibility
  • Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite
  • Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation
  • Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team
  • Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails
  • Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement
  • When assigned, scope, plan, and execute root cause analysis or targeted investigations
  • Contributes to team collaboration and knowledge sharing to enhance team capabilities
  • Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed
  • Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach
  • Embody and uphold Wise’s values in daily interactions
  • Fulltime
Read More
Arrow Right

Specialist Quality Assurance (API)

Amgen is one of the world’s leading independent biotechnology companies. For ove...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Doctorate degree OR Master's degree and 2 years of directly related experience OR Bachelor's degree and 4 years of directly related experience OR Diploma and 8 years of directly related experience
  • 8 years related work experience (manufacturing, process development, or quality assurance) in the pharmaceutical / biologics industry with progressively increasing responsibility and demonstrated experience in project management, quality assurance, and quality systems
  • Direct experience with bulk manufacturing of biopharmaceuticals/API preferred
  • Demonstrated proficiency of written and verbal communication skills (including technical writing and presentations) with ability to communicate and collaborate effectively with technical and senior management staff
  • Experience with regulatory audits and inspections
  • Problem solving skills with the ability to apply logic and assess data to reach decisions and solutions related to compliance and product quality
Job Responsibility
Job Responsibility
  • Provide Quality oversight to plant operations, ensuring appropriate application and execution of GMP compliance requirements and Amgen Quality Management System in plant operations through phases of commissioning, process qualification, regulatory approval and market supply
  • Support routine GMP documentation review activities (e.g. electronic batch records, SOPs, logbooks, work orders, batch production reports and validation protocols etc.) and ensure key performance indicator met targeted metrics
  • Co-lead and support the deployment of Amgen quality systems, including management review, validation, change control and CAPA and ensure that the systems are managed in compliance with cGMP expectations
  • Participate in complex root cause investigations for deviations
  • Review and approve deviation investigations, change controls, and other quality records (with focus on highly complex records)
  • Provides Quality Assurance support in New Product Introduction (NPI) team
  • Coach site Quality Assurance professionals on resolution of complex problems
  • Participate in regulatory inspections, and interact directly with regulatory inspectors
  • Supporting other Quality Assurance initiatives/activities such as continuous improvement projects, supplier quality, stability program, product quality review, customer complaint investigation
What we offer
What we offer
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
  • Fulltime
Read More
Arrow Right

Quality Assurance Specialist

Join Our Team as a Quality Assurance Specialist! Are you passionate about ensuri...
Location
Location
United Kingdom , Hastings
Salary
Salary:
25000.00 - 28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid understanding of Quality Management Systems and Good Manufacturing Practices
  • Experience in standard operating procedures, document control, and complaints investigation
  • Strong problem-solving skills and a keen eye for detail
  • Excellent verbal and written communication abilities
  • Capability to manage multiple priorities and work independently with minimal supervision
  • Experience with Quality Management Systems, NC/CAPA, Supplier Management, and Internal Auditing
Job Responsibility
Job Responsibility
  • Conduct thorough incoming goods inspections and ensure timely release of goods
  • Monitor and support product verification, including spot checks and audits
  • Maintain and coordinate documentation within our Document Control System (GDMS)
  • Assist in evaluating customer complaints and support CAPA investigations
  • Conduct supplier qualifications and keep supplier files up to date
  • Participate in internal and supplier audit programs and prepare for Notified Body audits
  • Deliver GMP training as needed and assist in preparing quality reports and management reviews
  • Engage in plant tours and data integrity checks to uphold our quality standards
What we offer
What we offer
  • Be part of a friendly, supportive team that values your input and ideas
  • Enjoy a fulfilling career where your work directly impacts customer and patient safety
  • Work closely with a diverse team, including site leadership and manufacturing professionals
  • Fulltime
Read More
Arrow Right

Quality Assurance Specialist

Under the direction of the Medical Director and Quality Assurance Supervisor, th...
Location
Location
United States , Kapolei
Salary
Salary:
22.03 USD / Hour
bbh.org Logo
Blood Bank of Hawaii
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a science-related field or equivalent experience in an FDA-regulated industry preferred
  • Knowledge of FDA, AABB, HIOSH, and OSHA regulations preferred
  • Medical terminology knowledge, but not required
  • Valid driver’s license with a clean driving abstract
  • 3–4 years of experience in a blood bank, clinical laboratory, or regulated industry preferred
  • ASQ certification (CQIA, CQPA, or higher) preferred
  • Strong written and verbal communication skills
  • able to present clear, fact-based information
  • Effective listening and investigative skills with ability to compile detailed reports
  • Strong analytical, problem-solving, and critical thinking abilities
Job Responsibility
Job Responsibility
  • Investigate, complete, and submit Post Donation Information (PDI) and Biological Product Deviation (BPD) reports, including FDA submissions, product retrievals, and notifications
  • Evaluate, categorize, and track quality events
  • lead and facilitate root cause analysis (RCA) and corrective/preventive actions (CAPA), ensuring timely resolution
  • Initiate and manage event reporting processes
  • prepare and participate in meetings related to investigations and quality events
  • Track, trend, and analyze data to identify recurring issues
  • generate reports and lead investigations for continuous improvement
  • Plan, conduct, and follow up on internal audits
  • support external audits (FDA, AABB, DOH, CLIA) including preparation and gap assessments
  • Ensure organizational compliance with FDA regulations, AABB standards, SOPs, and regulatory updates
What we offer
What we offer
  • 100% Health, Dental, and Vision Insurance
  • Matching 401(k) Plan
  • Paid Time off
  • Career Development and Training
  • Opportunities for Promotion
  • SAVING LIVES EACH DAY
  • Fulltime
Read More
Arrow Right

Quality Assurance Specialist

You will be a part of Distribution & In-market Quality Team responsible for acti...
Location
Location
Russian Federation , Moscow
Salary
Salary:
Not provided
mygwork.com Logo
myGwork - LGBTQ+ Business Community
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University Degree in a relevant science (preferably BS Pharmacy, Chemistry, Chemical Engineering, Biology (or equivalent) education)
  • Basic knowledge of normative documentation, medicines state registration process, local pharmacopeia articles
  • Basic knowledge of quality confirmation/local certification
  • Experience and knowledge in the field of logistics (importation, customs clearance, warehousing, transportation including cold chain)
  • Experience in the field of GMP/GDP and other applicable local legislation is preferable
  • At least 2 years' experience in the pharmaceutical industry preferably with knowledge of Quality Systems, Quality Assurance and Quality Control including basic knowledge of global GMP/GDP and regulatory requirements
  • Strong compliance mind-set, motivation, communication and negotiation, multi-task
  • Some level of contractual and financial awareness is preferred
  • Excel spreadsheets, SAP, ETQ
  • English (at least intermediate)
Job Responsibility
Job Responsibility
  • Assure compliance with established Company's policies/procedures and comply with all applicable governmental regulations (GMP, GDP, local legislation, etc.)
  • Maintain the local Quality Management System
  • Participation in Audits and Self-inspections
  • Ensure Quality training of personnel including assessment of training effectiveness
  • Complete trainings as required for role
  • Handling of product quality complaints (PQCs)
  • Participation in deviation management, overview and tracking, handling of temperature excursions during transportation, warehousing and distribution
  • Participation in CAPA management, including tracking
  • Participation in local recall coordination and execution
  • Local batch release (routine and one batch per year) - AIS RZN, release in SAP
  • Fulltime
Read More
Arrow Right