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Customer Quality Assurance Specialist

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Bsport

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Location:
Spain , Barcelona

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Become the point of contact for QA-related topics within the Customer Experience team at bsport! The Customer QA 1 owns low- to medium-complexity tickets, ensuring precise documentation and bug reporting. You’ll interact directly with Customer Success and Customer Care to clarify requests and escalate when needed, while maintaining structured Notion and Linear processes.

Job Responsibility:

  • Manage low/medium tickets independently
  • Document steps to reproduce, observations, and status updates in Notion
  • Communicate with Customer Success and Customer Care via Slack channels and tag appropriately
  • Create or update Linear bug tickets, following templates and priority rules
  • Identify trends in bugs and escalate to Customer Experience or Product/Tech teams
  • Maintain adherence to CQA workflows and ticket hygiene

Requirements:

  • QA, customer support, or product-related experience
  • Strong attention to detail and structured written communication
  • Knowledge of Notion, Slack, and bug tracking tools
  • Comfortable working cross-functionally
  • Fluent in English (French is a plus)

Nice to have:

French is a plus

What we offer:
  • Vibrant office in Passatge St. Joan, Barcelona with free drinks and snacks
  • Hybrid working model: 1 remote day per week, plus 15 extra remote days per year
  • Health insurance with Alan, fully covered by the company
  • Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps
  • Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way
  • A diverse, collaborative workplace - join an international team
  • Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule
  • Feel supported with paid sick leave, because your health always comes first

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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