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As Customer Propositions Assistant you will support the development and delivery of customer propositions that help define the Matalan brand to our customer base. You will work closely with the Customer Propositions Manager and the wider teams to help shape, test and communicate propositions that drive customer engagement and loyalty.
Job Responsibility:
Support the development and delivery of customer propositions
Support in gathering data and insights to understand customer needs, behaviours, and market trends
Contribute ideas to proposition initiatives
Support the collection and organisation of customer and competitor insights
Track the performance of customer propositions
Prepare summary reports and presentations
Work with Brand and Digital Marketing teams
Assist in updating proposition materials and messaging
Assist in creation of narrative
Liaise with colleagues in CRM, Product, and Digital
Coordinate meetings, timelines, and updates
Support administrative and organisational tasks
Requirements:
Previous work experience or relevant degree within marketing, brand, customer insight, or a related role
Strong written and verbal communication skills
Comfortable working with data and research tools (e.g., Excel, survey platforms, or analytics dashboards)
Good understanding of customer-focused marketing and brand principles
Proficient in Microsoft Office and collaborative tools (e.g., Teams, SharePoint, or similar)
Nice to have:
retail experience
What we offer:
20% staff discount
Thrive Recognition Scheme
Wellbeing support provided by the Retail Trust
Life Assurance
Retail Rewards platform offering discounts for other retailers