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Customer Propositions Assistant

matalan.co.uk Logo

Matalan

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Location:
United Kingdom , Knowsley, Liverpool

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As Customer Propositions Assistant you will support the development and delivery of customer propositions that help define the Matalan brand to our customer base. You will work closely with the Customer Propositions Manager and the wider teams to help shape, test and communicate propositions that drive customer engagement and loyalty.

Job Responsibility:

  • Support the development and delivery of customer propositions
  • Support in gathering data and insights to understand customer needs, behaviours, and market trends
  • Contribute ideas to proposition initiatives
  • Support the collection and organisation of customer and competitor insights
  • Track the performance of customer propositions
  • Prepare summary reports and presentations
  • Work with Brand and Digital Marketing teams
  • Assist in updating proposition materials and messaging
  • Assist in creation of narrative
  • Liaise with colleagues in CRM, Product, and Digital
  • Coordinate meetings, timelines, and updates
  • Support administrative and organisational tasks

Requirements:

  • Previous work experience or relevant degree within marketing, brand, customer insight, or a related role
  • Strong written and verbal communication skills
  • Comfortable working with data and research tools (e.g., Excel, survey platforms, or analytics dashboards)
  • Good understanding of customer-focused marketing and brand principles
  • Proficient in Microsoft Office and collaborative tools (e.g., Teams, SharePoint, or similar)

Nice to have:

retail experience

What we offer:
  • 20% staff discount
  • Thrive Recognition Scheme
  • Wellbeing support provided by the Retail Trust
  • Life Assurance
  • Retail Rewards platform offering discounts for other retailers
  • Pension Scheme
  • Access to a wide range of career development

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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