Customer Propositions Assistant

• Support in gathering data and insights to understand customer needs, behaviours, and market trends
• Contribute ideas to proposition initiatives that improve customer experience and brand differentiation
• Support the collection and organisation of customer and competitor insights to inform proposition planning
• Track the performance of customer propositions through key metrics such as engagement, conversion, and satisfaction
• Prepare summary reports and presentations for internal stakeholders
• Work with Brand and Digital Marketing teams to ensure propositions are clearly reflected across all campaigns
• Assist in updating proposition materials and messaging across online and in-store channels
• Assist in creation of narrative that reflects Matalan’s positioning across all new propositions
• Liaise with colleagues in CRM, Product, and Digital to help ensure proposition elements are implemented effectively
• Coordinate meetings, timelines, and updates between teams working on proposition projects
• Support administrative and organisational tasks to keep projects on track

• Previous work experience or relevant degree within marketing, brand, customer insight, or a related role (retail experience desirable but not essential)
• Strong written and verbal communication skills
• Comfortable working with data and research tools (e.g., Excel, survey platforms, or analytics dashboards)
• Good understanding of customer-focused marketing and brand principles
• Proficient in Microsoft Office and collaborative tools (e.g., Teams, SharePoint, or similar)

Retail experience desirable but not essential

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business