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Customer Project Manager

United States, Wichita · Job Posted April 24, 2026
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Job Description

Customer Project Manager

Job Responsibility

  • Adhere to Bombardier General Work Requirements
  • Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues
  • Upsells additional work to Customer
  • Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints
  • Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer
  • Execute and maintain schedule through aircraft delivery and follow-up
  • Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency
  • Facilitate status meetings with all departments and shops
  • update daily reports on status of aircraft
  • Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials
  • Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)
  • Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure)
  • Responsible for meeting or exceeding facility financial objectives on all projects
  • Issues and collects DPRs, reviews payment terms with Customer

Requirements

  • Typically a minimum 5 years of experience in working in aircraft maintenance environment or substantial similar experience
  • Typically a minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience
  • Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145
  • Working knowledge of aircraft maintenance inspection programs
  • Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
  • Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments
  • Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
  • Strong verbal and written communications skills
  • Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting
  • Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work

Nice to have

  • 4 year college degree
  • A&P license or otherwise appropriately certificated under FAR Part 65
  • Ability to demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team
  • Working knowledge of SAP and Pivotal maintenance transactions
  • Working Knowledge with ISO/OHSAS management system and resources
  • Basic acumen of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs

What we offer

  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

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  • Upsells additional work to Customer.
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