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Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.
Job Responsibility:
Customer primary point-of-contact in communication, coordination, and follow-up action such as time/labor/material quotes (DAF approval), preliminary invoices (PPI) generated by planner, give progress updates, get customer approval and debrief on work packages (induction & output meetings), resolution of squawks, and address warranty issues (ODC & Customer Dispute) (SAP)
Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints
Develop Time Line (Gant chart) and maintain schedule (Pivotal) through aircraft delivery and follow-up
Monitor and oversee work flow to ensure work package is on schedule and within budget
Ensure that work is performed in accordance with Singapore MOE/ Repair Station / Quality Manual, Site Operating Procedures
Facilitate status meetings with all departments and shops
update daily reports on status of aircraft and report to all relevant stakeholders
Support the team in returning aircraft to service (RTS) after maintenance
Produce maintenance and other employee reports as assigned
Review, approve, and sign final customer invoice as needed (ZPRJ) (i.e., review margin analysis, warranty negotiations, and review of service orders (SVOs))
Perform post work package activities (Pivotal), (i.e., customer follow-up calls, resolve customer issues after departure
Coordinate with customer concerning entertainment during site visit
Responsible for meeting or exceeding financial objectives on all projects
Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean process
Any other adhoc assignment task by management
Requirements:
Minimum 7 years of experience in performing aircraft heavy/line maintenance
Basic knowledge of applicable local regulation NAA, EASA and Federal Aviation Regulations, for example, part 91, 121, 135 & 145
Basic knowledge of aircraft maintenance inspection programs for business jet aircraft
Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas and governmental agencies
Verbal and written communication skills
Planning and organizational skills necessary to coordinate workload around multiple assignments