Customer Project Manager Jobs

Customer Project Manager

Bombardier

Location:
United States , Dallas

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Job Responsibility:

Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues
Upsells additional work to Customer
Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints
Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer
Execute and maintain schedule through aircraft delivery and follow-up
Monitor and oversee workflow to ensure work package is on schedule and within budget, including shop floor efficiency
Facilitate status meetings with all departments and shops
update daily reports on status of aircraft
Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials
Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)
Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure)
Responsible for meeting or exceeding facility financial objectives on all projects
Issues and collects DPRs, reviews payment terms with Customer

Requirements:

Minimum 5 years of experience in working in aircraft maintenance environment or substantial similar experience preferred
Minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience preferred
Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145 preferred
Working knowledge of aircraft maintenance inspection programs
Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments
Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
Strong verbal and written communications skills
Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting
Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work
4-year college degree (preferred)
Basic acumen of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs

What we offer:

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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