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Customer Project Manager

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CityFibre

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Location:
United Kingdom , Milton Keynes

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in one of our offices on an adhoc basis. As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as a Customer Project Manager. Join us in a client-facing role where you’ll lead exciting projects, connect with customers, and shape seamless experiences through onboarding, integration, and innovative solutions. You’ll receive a competitive salary, a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

Job Responsibility:

  • Lead end-to-end project delivery including customer onboarding, API/system integration, network deployment, and service transition
  • Develop and manage project plans aligned with Agile and Waterfall methodologies, ensuring compliance with IT, network, and billing standards
  • Own fibre network interconnect project delivery with the customer, including all scheduling and reporting
  • Collaborate with internal teams and external stakeholders to ensure successful delivery, release management, and continuous improvement

Requirements:

  • Prince2 Practitioner qualification or work experience applying Agile and Waterfall methodologies in commercial environments
  • Proven track record in telecom project delivery, system integration APIs, portals, and service design implementation
  • Strong stakeholder management, risk and issue management, and ability to manage complex migration strategies
  • Telecoms industry experience with B2B/B2B2C clients, familiarity with billing systems, and consultancy mindset for problem-solving
What we offer:
  • Car allowance
  • Performance related bonus
  • 25 days annual leave
  • A day off on your birthday
  • A day off to support a charity or organisation of choice
  • Private medical insurance
  • Supportive family friendly and menopause policies

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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