Customer Project Manager Job at Flint International (Paris)

Customer Project Manager

Flint International

Location:
France , Paris

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a Customer Project Manager. Manage projects to deliver customer business outcomes for transactional and subscription projects. Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction. Perform overall project-level planning and lead execution. Provide vision, strategy and business objective alignment to lead end-to-end project implementation. Responsible for project metric tracking, and managing project financials and profitability. Identify opportunities for additional business and provide input to presales and renewal evaluation. Identify risk, issues and develop risk response strategy. Lead the execution of contract Change Management process. Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program. Build Cisco’s project community by sharing lessons learned, best practices and participating in the PM Role Community. Role Specific Responsibilities: Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers. Ensure scope and Change Management are in place for the project duration. Ensure key stakeholder status reporting. Risk, issue, communications management. Mentor junior Project Management team members. Scope: Typically focused on 2-4 medium to large customer projects. Complexity: Moderate to high-risk profile; Medium volume of dependencies; Multi-technology projects; Regional project delivery experience. Project Specific: Delivery: Manage projects to deliver customer business outcomes for transactional and subscription projects. Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction. Perform overall project-level planning and lead execution. Provide vision, strategy and business objective alignment to lead end-to-end project implementation. Responsible for project metric tracking, and managing project financials and profitability. Identify opportunities for additional business and provide input to presales and renewal evaluation. Identify risk, issues and develop risk response strategy. Lead the execution of contract Change Management process. Manage Partner delivery and commercials when 3rdparty technical delivery resources are engaged on program. Presales: Discuss strategy and outcomes with Customer. Supports presale activities and translate business requirements into solution design. Support: Supports Asset Management activities and control of assets. Troubleshooting and follow-up of support cases with TAC and BU Make sure both Cisco internal organizations and Customer are focused on case resolution. Drive escalations.

Job Responsibility:

Manage projects to deliver customer business outcomes for transactional and subscription projects
Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
Perform overall project-level planning and lead execution
Provide vision, strategy and business objective alignment to lead end-to-end project implementation
Responsible for project metric tracking, and managing project financials and profitability
Identify opportunities for additional business and provide input to presales and renewal evaluation
Identify risk, issues and develop risk response strategy
Lead the execution of contract Change Management process
Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
Build Cisco’s project community by sharing lessons learned, best practices and participating in the PM Role Community
Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
Ensure scope and Change Management are in place for the project duration
Ensure key stakeholder status reporting
Risk, issue, communications management
Mentor junior Project Management team members
Supports presale activities and translate business requirements into solution design
Supports Asset Management activities and control of assets
Troubleshooting and follow-up of support cases with TAC and BU Make sure both Cisco internal organizations and Customer are focused on case resolution
Drive escalations

Requirements:

College/University degree or equivalent plus 6+ years related experience in a project management environment in comparable industry
ideally (not required) in an IT/Telco centric organization
Strong PM skills
Case Management
Asset Management
Strong communication and reporting skills
French and English language proficiency

Nice to have:

Ideally (not required) in an IT/Telco centric organization

Additional Information:

Job Posted:
January 03, 2026

Work Type:

Hybrid work

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