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Customer Project Manager

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Bombardier

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Location:
United States , Hartford

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Adhere to Bombardier General Work Requirements.
  • Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues.
  • Upsells additional work to Customer.
  • Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
  • Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
  • Execute and maintain schedule through aircraft delivery and follow-up.
  • Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency.
  • Facilitate status meetings with all departments and shops
  • update daily reports on status of aircraft.
  • Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
  • Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)).
  • Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
  • Responsible for meeting or exceeding facility financial objectives on all projects.
  • Issues and collects DPRs, reviews payment terms with Customer.

Requirements:

  • Typically, a minimum 8 years of experience working in aircraft maintenance environment with a proven track record of project management and exposure to the service center environment for Business Aircraft.
  • Typically, a minimum 2-year Customer Project Manager experience.
  • 4-year college degree preferred, not required.
  • FAA Airframe and Powerplant license preferred, not required.
  • Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
  • Working knowledge of aircraft maintenance inspection programs.
  • Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
  • Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
  • Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
  • Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.
  • Basic business acumen to include of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs.
  • Working knowledge of SAP and Pivotal maintenance transactions.
  • Ability to demonstrate strong leadership and coaching skills with the ability to develop people.
  • Able to perform the role as a Operations Manager, when needed.

Nice to have:

  • 4-year college degree preferred, not required.
  • FAA Airframe and Powerplant license preferred, not required.
What we offer:
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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