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Customer Project Manager – High Touch Engineer

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Flint International

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Location:
Italy

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The CNS Manager is an administrative profile similar to High Touch Operations Manager but with basic technical skills (e.g., networking at the CCNA level) and strong soft skills for managing customers and maintaining relationships with CISCO global organizations like TAC and BUs.

Job Responsibility:

  • Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
  • Ensure scope and Change Management are in place for the project duration
  • Ensure key stakeholder status reporting
  • Risk, issue, communications management
  • Typically leads up to five (5) medium-sized customer projects
  • Moderate risk profile
  • Medium volume of dependencies
  • New or existing technology projects
  • tracking incidents, creating standard customer reports, and ensuring proper data management of sensitive customer information
  • coordinates all areas of Cisco to assist the customer in resolving their incidents as quickly as possible, maximizing availability
  • acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution

Requirements:

  • College/University degree or equivalent plus 4-6 years related experience in a project management environment in comparable industry
  • ideally (not required) in an IT/Telco centric organization
  • Language Requirements: Italian and English

Additional Information:

Job Posted:
December 08, 2025

Work Type:
Remote work
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