Customer Project Manager – High Touch Engineer Jobs

Flint International

Location:
Italy

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The CNS Manager is an administrative profile similar to High Touch Operations Manager but with basic technical skills (e.g., networking at the CCNA level) and strong soft skills for managing customers and maintaining relationships with CISCO global organizations like TAC and BUs.

Job Responsibility:

Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
Ensure scope and Change Management are in place for the project duration
Ensure key stakeholder status reporting
Risk, issue, communications management
Typically leads up to five (5) medium-sized customer projects
Moderate risk profile
Medium volume of dependencies
New or existing technology projects
tracking incidents, creating standard customer reports, and ensuring proper data management of sensitive customer information
coordinates all areas of Cisco to assist the customer in resolving their incidents as quickly as possible, maximizing availability
acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution

Requirements:

College/University degree or equivalent plus 4-6 years related experience in a project management environment in comparable industry
ideally (not required) in an IT/Telco centric organization
Language Requirements: Italian and English

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Remote work

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Customer Project Manager – High Touch Engineer