Customer Project Manager – High Touch Engineer Job at Flint International

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity
benefits

Engineering Manager

The Engineering Manager is responsible for leading a team of software engineers ...

Location

France , Paris

Salary:

65000.00 - 80000.00 EUR / Year

Beamy

Expiration Date

Until further notice

Requirements

At least 7 years of coding experience (back-end / full stack)
At least one significant prior experience managing a full-stack engineering squad (2-3 years)
Strong leadership to guide your team
Extensive technical expertise for coaching
Pragmatic mindset for identifying clear, effective solutions
Comfortable building, running and continuously iterating on squad rituals
Comfortable collaborating with cross-functional counterparts: PM, Product Designer
Comfortable supporting and coaching your IC direct reports, and giving them regular feedback
Comfortable managing in both French and English, in a remote context
Comfortable being hands-on in a full-stack context, through code and design document review or code contributions

Job Responsibility

Technical Leadership at Squad Level: Collaborate with Product Manager & Designer on roadmap, project management, and strategic planning
Provide technical guidance and architectural oversight, with selective hands-on coding (20-30%)
Enable engineers through architectural guidance, technical decision-making, and removing technical blockers
Oversee code review process and standards
Ensure team meets velocity and quality targets through effective prioritization and resource allocation
Define and communicate technical direction and architecture decisions for the squad
Analyze requirements, assess feasibility, and ensure appropriate technical documentation
Guarantee project goal achievement, identify risks early, and orchestrate solutions to blockers
Champion best practices (unit testing, TDD, CI/CD, etc.) in collaboration with the QA team
Drive implementation of clean code principles, testing standards, release processes, and pair programming culture

What we offer

Four-day week
Professional development plan
Sick child leave
Mental health benefits
Employee Resource Groups (ERG)

Fulltime

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , Chicago

Salary:

137700.00 - 164475.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
Collaborating with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , San Francisco

Salary:

153000.00 - 182750.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspect the segment, identify/evaluate trends, propose and build out solutions, all with the goal of influencing customer retention and product adoption
Leverage our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leverage data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gain a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborate and align cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborate with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Work with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Inform our Customer Education Content roadmap and collaborate with our learning experience designers to create new content for customers
Collaborate with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)

Fulltime

Consulting Engineer/High Touch Engineer

The CNS Engineer is a profile similar to High Touch Engineer but with more advan...

Location

Italy , Milan

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

BSc Computer Science or equivalent
5-8 years of relevant work experience
Advanced degree strongly preferred
Italian language
English language
CCNP level networking skills
Ability to perform first-level troubleshooting
Ability to ensure proper data anonymization for strategic customers

Job Responsibility

Works with customers on strategy/deployment/optimization of Cisco services and solutions
Takes leadership role in execution of delivery projects
Improves solutions and methods for knowledge sharing
Creates, reviews and approves project deliverables
Builds and/or leverage test environments to resolve complex problems
Leverages software skills to configure, deploy and/or troubleshoot Cisco products
Contributes to development of digital intellectual capital
Acts as focal point for problem resolution for assigned customer engagements
Collaborates with other Consulting Engineers
Interacts with individual contributors, managers, and customers

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role (e.g., Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager)
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity, and benefits

Fulltime

Senior Project Manager

Senior Project Manager Responsibilities • Lead and manage the entire project li...

Location

India , Nashik

Salary:

Not provided

Randstad

Expiration Date

April 19, 2026

Requirements

Master’s degree in project management, business administration, engineering, or related field
Project Management Professional (PMP) certification highly desirable
Minimum of 10 years of experience in project management, with a demonstrated track record of successfully managing complex projects
Strong leadership skills, with the ability to inspire and motivate cross-functional teams to achieve project objectives
Excellent communication skills, both written and verbal, with the ability to effectively convey complex information to diverse audiences
Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
In-depth knowledge of project management methodologies, such as Agile, Scrum, Hybrid, Waterfall, etc.
Proven ability to identify project risks and develop effective risk mitigation strategies
Experience working in a fast-paced and dynamic environment, with the ability to adapt to changing priorities and requirements
Strong analytical and problem-solving skills, with a keen attention to detail

Job Responsibility

Lead and manage the entire project lifecycle, including planning, execution, monitoring, and closure
Develop comprehensive project plans, schedules, and budgets, ensuring alignment with organizational goals and objectives
Coordinate and collaborate with cross-functional teams to define project scope, objectives, and deliverables
Establish clear roles and responsibilities for team members and stakeholders, and ensure accountability throughout the project
Conduct risk assessments and develop mitigation strategies to minimize project risks and issues
Monitor project progress, track key performance indicators, and adjust plans as necessary to meet project milestones and deadlines
Communicate effectively with project stakeholders, providing regular updates on project status, risks, and issues
Generate opportunities for cross-sell/upsell
Lead project meetings, including kick-off meetings, status meetings, and stakeholder presentations
Manage project resources, including personnel, equipment, and materials, to optimize efficiency and productivity

Fulltime

Sr Service Delivery Leader

As a Sr Service Delivery Leader, you will be the Voice of the Customer, managing...

Location

United States , Plano

Salary:

123400.00 - 167500.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a customer-facing role, managing high-touch, high-visibility services engagements
A successful track record of working effectively in a highly matrixed and fast-growing organization
Experience leading teams to deliver large technology programs to strategic customers with an expertise in delivering in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations
Experience managing services and/or delivery projects. Proven track record of delivering projects within defined timelines under high pressure. Project management certifications such as PMP or others is a plus
Experience driving business value for customers interacting with C-level executives, collaborating with technical leaders and engineering/networking teams
Proven ability to build strong working relationships across multiple functions
adept at mediating conflict and fostering healthy dialogue
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
Client-focused program management (Bonus)

Job Responsibility

Account ownership and relationship management for Palo Alto Networks’ largest customers
Primary services point of contact for the services life-cycle from contract award, customer deployment, adoption, consumption and support
Engage across the customer organization from end user to operations and the C-suite
Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
Engage with our Professional Services team who deliver outcome-based scopes of work from implementation, configuration and operation
Engage and advocate for your customer across the Palo Alto Networks teams including Product Management, Engineering and Support
Maintain the executive relationships and act as an escalation point within the engagement ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success
Deliver high client satisfaction (CSAT) by consistently meeting/exceeding service delivery goals and metrics
Accelerate customer adoption working with the customer to determine success criteria and then leading the services team to execute the success strategies, supporting customers in consuming product capabilities confidently from on-boarding, adoption and consumption across a portfolio of Palo Alto Networks cyber security products
Proactively mitigate and manage critical escalations and at-risk accounts

Fulltime

Customer Project Manager – High Touch Engineer

Flint International

Location:
Italy

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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