Customer Project Manager – High Touch Engineer Job at Flint International

Delivery Project Manager

Blockstream is seeking a Delivery Project Manager, a client-facing role responsi...

Location

Switzerland , Zurich

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

5–7 years of experience in delivery management, project management, program coordination, or solution implementation within banking, financial services, fintech, or technology infrastructure environments
Proven experience managing technical delivery projects and multi-system solutions in complex, regulated environments
Understanding of project tracking, risk management, delivery coordination, and multiple delivery streams
Experience working with or supporting regulated financial services clients (banking, custody, payments, capital markets)
Strong organizational and execution skills with the ability to manage multiple delivery streams and priorities
Familiarity with modern delivery environments, including cloud, DevOps, and CI/CD-driven execution
Familiarity with agile, hybrid, or waterfall delivery models
Ability to communicate effectively with technical teams, business stakeholders, and client stakeholders
Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Languages: Swiss German, German, and English required

Job Responsibility

Execute day-to-day delivery activities for assigned client solutions and manage project work streams within enterprise and institutional engagements
Plan and track project activities, including tasks, timelines, milestones, deliverables, and dependencies
Support solution definition and deal shaping activities by providing delivery input on scope, sequencing, risks, and feasibility
Execute delivery plans covering timelines, milestones, resources, dependencies, and risks
Coordinate delivery activities across Engineering, Product, Integration, vendors, and client teams to ensure alignment and progress
Track delivery progress, risks, and issues, escalating where appropriate to senior project leadership
Maintain project documentation, status reports, and meeting artifacts
Facilitate project meetings, including planning sessions, stand-ups, and retrospectives
Monitor progress against delivery commitments and provide regular status updates to stakeholders
Support testing, go-live activities, operational readiness coordination, and early-life production stabilization

Fulltime

Senior Project Manager Delivery

We are seeking a Senior Project Manager, Delivery, a senior client-facing role a...

Location

Switzerland , Geneva

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

7–12 years of experience in enterprise delivery leadership, program management, or project management within banking, financial services, fintech, or technology infrastructure environments
Proven leadership in building and managing high-performing teams, stakeholder management, and decision-making capabilities
Proven success delivering large-scale, complex, multi-system solutions and managing multi-workstream delivery programs in regulated environments
Demonstrated ability to define, shape, and deliver complex client solutions while maintaining rigorous program and project management discipline
Strong experience delivering solutions across banking, custody, payments, or capital markets
Proven leadership of cross-functional teams spanning Engineering, Product, Integration, and external partners
Deep understanding of solution delivery governance, project governance frameworks, dependency management, risk control, and operational readiness
Strong familiarity with modern delivery environments, including cloud, hybrid deployments, DevOps, and CI/CD-driven execution
Familiarity with agile, hybrid, and waterfall delivery models and ability to apply appropriate methodologies based on context
Ability to operate confidently with senior client stakeholders and internal leadership

Job Responsibility

Build, mentor, and lead a high-performing team to scale the delivery of financial services solutions
Own the end-to-end solution delivery lifecycle for complex enterprise and institutional client engagements, from early solution definition and delivery shaping through implementation, go-live, and steady-state operations
Partner with clients and Commercial teams during pre-sales and deal shaping to define solution needs, delivery scope, success criteria, and operational expectations
Translate solution requirements into executable delivery plans, ensuring scope, timelines, costs, dependencies, and risks are clearly defined and agreed
Plan and manage multi-workstream delivery programs, establishing project governance, reporting frameworks, and execution rhythms across delivery teams
Act as the senior delivery authority and escalation point for assigned programs, accountable for solution outcomes, quality, client satisfaction, and program-level execution
Ensure solutions are designed and planned for delivery by working closely with Industry Architecture, Integration, Product, and Engineering to validate feasibility and execution approach
Lead delivery planning and orchestration, including resource allocation, vendor coordination, dependency management, milestone tracking, risk management, and change control
Track progress against milestones, budgets, and delivery commitments, ensuring early identification of deviations and implementing corrective actions
Drive dependency management across Engineering, Product, Integration, vendors, and client teams to ensure coordinated execution

Fulltime

Senior Project Manager, Delivery

A senior client-facing role accountable for defining client solution needs and l...

Location

Switzerland , Zurich

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

7–12 years of experience in enterprise delivery leadership, program management, or project management within banking, financial services, fintech, or technology infrastructure environments
Proven leadership in building and managing high-performing teams, stakeholder management, and decision-making capabilities
Proven success delivering large-scale, complex, multi-system solutions and managing multi-workstream delivery programs in regulated environments
Demonstrated ability to define, shape, and deliver complex client solutions while maintaining rigorous program and project management discipline
Strong experience delivering solutions across banking, custody, payments, or capital markets
Proven leadership of cross-functional teams spanning Engineering, Product, Integration, and external partners
Deep understanding of solution delivery governance, project governance frameworks, dependency management, risk control, and operational readiness
Strong familiarity with modern delivery environments, including cloud, hybrid deployments, DevOps, and CI/CD-driven execution
Familiarity with agile, hybrid, and waterfall delivery models and ability to apply appropriate methodologies based on context
Ability to operate confidently with senior client stakeholders and internal leadership

Job Responsibility

Build, mentor, and lead a high-performing team to scale the delivery of financial services solutions
Own the end-to-end solution delivery lifecycle for complex enterprise and institutional client engagements, from early solution definition and delivery shaping through implementation, go-live, and steady-state operations
Partner with clients and Commercial teams during pre-sales and deal shaping to define solution needs, delivery scope, success criteria, and operational expectations
Translate solution requirements into executable delivery plans, ensuring scope, timelines, costs, dependencies, and risks are clearly defined and agreed
Plan and manage multi-workstream delivery programs, establishing project governance, reporting frameworks, and execution rhythms across delivery teams
Act as the senior delivery authority and escalation point for assigned programs, accountable for solution outcomes, quality, client satisfaction, and program-level execution
Ensure solutions are designed and planned for delivery by working closely with Industry Architecture, Integration, Product, and Engineering to validate feasibility and execution approach
Lead delivery planning and orchestration, including resource allocation, vendor coordination, dependency management, milestone tracking, risk management, and change control
Track progress against milestones, budgets, and delivery commitments, ensuring early identification of deviations and implementing corrective actions
Drive dependency management across Engineering, Product, Integration, vendors, and client teams to ensure coordinated execution

Fulltime

Consulting Engineer/High Touch Engineer

The CNS Engineer is a profile similar to High Touch Engineer but with more advan...

Location

Italy , Milan

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

BSc Computer Science or equivalent
5-8 years of relevant work experience
Advanced degree strongly preferred
Italian language
English language
CCNP level networking skills
Ability to perform first-level troubleshooting
Ability to ensure proper data anonymization for strategic customers

Job Responsibility

Works with customers on strategy/deployment/optimization of Cisco services and solutions
Takes leadership role in execution of delivery projects
Improves solutions and methods for knowledge sharing
Creates, reviews and approves project deliverables
Builds and/or leverage test environments to resolve complex problems
Leverages software skills to configure, deploy and/or troubleshoot Cisco products
Contributes to development of digital intellectual capital
Acts as focal point for problem resolution for assigned customer engagements
Collaborates with other Consulting Engineers
Interacts with individual contributors, managers, and customers

Customer Success Manager II

Customer Success Manager (CSM) is a key value to Customer is as a management par...

Location

United States of America , Durham

Salary:

71700.00 - 145300.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years recent experience with Customer Success with high touch engagements
A professional degree or equivalent experience and 7+ years related experience
Basic knowledge of one or more of the following technologies: Wireless, Networking, Cloud, Customer Success tools
Intermediate level skills with Microsoft Office applications
Demonstrated English verbal, written, and typing skills
Demonstrated ability to understand and communicate effectively with a customer at a low technical level and high management level
Team player and mentor
Account management skills are preferred
Demonstrated Program Management skills and high organizational skills required, PMP certification desired
ITIL/ITSM certification desired

Job Responsibility

Customer Success Manager (CSM) is a key value to Customer is as a management partner with the Customer and an integral part and extension of the Customer's IT management structure
Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure that the team works with the Customer's IT service management team to help ensure that all other members of the Aruba/HPE service delivery team are fully knowledgeable about the Customer's critical IT services and business objectives
Promotes customer satisfaction within team, prevents customer dissatisfaction issues from occurring, and follows up on any satisfaction issues that arise
Builds positive working relationships with all members of the ARUBA/HPE team
Leverages experience and knowledge through information sharing
Responsible for the overall delivery of the Service to all assigned accounts
The CSM is the Customer's single IT management focal point for all service-related issues, technical escalations, and is the customer's remote service advocate within ARUBA/HPE
Effective at establishing overall goals, developing outcome focused CSP (Customer Success Plans), and action plans to achieve results, has a keen sense of what, when and how to communicate information to management and peers and the actions taken and possible solutions
Provides direction and leadership to the support team and peers based upon organization vision and strategic direction
Strives to make continuous improvements to key processes, seeks to meet business objectives while contributing to the overall success of the department/organization

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
The expected salary/wage range for this position is provided below
Variable incentives may also be offered

Fulltime

Customer Success Manager

We're seeking an exceptional Customer Success Manager with expertise in the Mont...

Location

Canada , Montreal

Salary:

Not provided

Cohere

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise contexts
At least 3-5 years working directly with large enterprises in a technology, digital transformation, or consulting capacity
Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
Deep understanding of how organizations evaluate, procure, implement, and govern technology solutions
The ability to speak both English and French Canadian
Demonstrated success driving customer adoption, expansion, and retention in complex enterprise accounts
Experience developing and executing customer success strategies, QBRs, and executive engagement programs
Track record of identifying and closing expansion opportunities within existing accounts
Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement

Job Responsibility

Own the success, adoption, and growth of Cohere's Canadian private sector customers, ensuring they realize maximum value from our AI solutions
Build deep, trusted relationships with senior stakeholders, including CEOs, CTOs, CIOs, digital transformation leads, and departmental executives
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
Define and track success metrics aligned with private sector priorities: customer satisfaction, service delivery improvements, cost savings, operational efficiency, and accessibility outcomes
Guide customers through the full lifecycle of AI adoption—from identifying use cases and designing pilots through production deployment and scaling
Lead secure AI implementation projects in complex commercial environments, including hybrid and on-premises deployments
Navigate the unique challenges of private sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
Create and execute change management strategies to drive user adoption and value realization across diverse workforces
Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value

What we offer

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Fulltime

Customer Success Manager, Public Sector & Defence

We're seeking an exceptional Customer Success Manager with deep expertise in the...

Location

Canada , Ottawa

Salary:

Not provided

Cohere

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts
At least 3-5 years working directly with Canadian government, defense, or healthcare organizations in a technology, digital transformation, or consulting capacity
Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions
Active Top Secret security clearance (mandatory)
Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts
Experience developing and executing customer success strategies, QBRs, and executive engagement programs
Track record of identifying and closing expansion opportunities within existing accounts
Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement

Job Responsibility

Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions
Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments
Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value

What we offer

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Fulltime

Senior Customer Success Manager

At Apollo GraphQL, we’re on a mission to empower developers by simplifying how s...

Location

United Kingdom

Salary:

Not provided

Apollo GraphQL

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical, customer-facing role (e.g., Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager)
Proven experience leading customer-facing project management and service delivery engagements
Strong ability to coordinate cross-functional teams, set milestones, and ensure execution
Skilled in partnering with Sales to drive customer adoption, expansion, and success
Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises
Strong understanding of cloud-native software development, APIs, and web technologies
Experience managing high-value accounts and delivering a white-glove experience
Ability to drive measurable results and help customers achieve business outcomes
Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Openness to occasional travel based on customer needs

Job Responsibility

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives
Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization
Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements

What we offer

equity, and benefits

Fulltime

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Customer Project Manager – High Touch Engineer

Job Description

Job Responsibility

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